PHX Human Resource Business Partner - Generalist

Swissport; Phoenix (AZ); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a Generalist, HR Business Partner to support station-level HR functions in Phoenix. You will advise management on HR best practices, manage employee relations, performance, and compliance, and collaborate with corporate HR to align with company strategy.

The role requires building positive relations with associates and management, handling records, audits, and reports, and contributing to HR initiatives in a fast-paced aviation services environment.

Qualifications

• Minimum 2–5 years of HR Generalist experience
• Ability to travel up to 30% of the time
• Knowledge of local, state, and federal employment laws
• Excellent communication and customer service skills
• Proficiency in English, both written and spoken
• Experience with HR policies, investigations and compliance processes

Responsibilities

• Lead day-to-day HR activities at the designated station
• Counsel employees, supervisors, and managers on HR best practices
• Act as liaison between corporate HR and frontline staff
• Maintain and analyze HR data and reports
• Ensure compliance with federal, state, and local laws
• Conduct internal investigations and handle unemployment claims
• Support HR training and special projects

Skills

HR Generalist experience

Communication skills

English proficiency

Employment laws

HR certifications

MS Office / SharePoint

Education

HR Management Certificate / Bachelor's degree

Tools

SharePoint

MS Office

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Thing and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The Generalist, HR Business Partner will be responsible for assisting in/ leading all HR functions in alignment with business objectives at the station level. This role will provide or assist with strategic, tactical, and operational support to field management teams with human resources generalist activities. Assist and manage day-to-day activities associated with employee/ labor relations, performance management, staffing, turnover and retention, terminations,employee records, legal compliance, compensation, recognition and benefits administration. Assist/serve as a business partner and advisor to line management on complex employee issues.

This role will assist in promoting positive relations between the associates and station management at Swissport that aligns with the company’s philosophy, overall strategy, federal, state and local law. This role will assist in mitigating risks for Swissport collectively and independently in designated station(s). This role will work independently and collectively under the direction of more senior HR professionals by role modeling and demonstrating the company’s core values of people, professionalism and partnership as a way we conduct business and ourselves.

The expected pay rate is $85,000/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

Supervisor Responsibilities

• The Generalist, HR Business Partner may have direct reporting relationship and supervisory responsibilities of HR associates within the designated station. Direct reports can range from 0-3 aligning to the station associate headcount corporate model.

Job Responsibilities

• Assist and manage day-to-day station HR activities and counsel to employees, supervisors, and managers regarding all HR best practices, policy interpretation, policies, HR compliance and appropriate workplace conduct.
• Assist and serve as the liaison within assigned station(s) between corporate HR and frontline associates and management, being the first point of contact at station level for questions regarding legal and/or policies and procedures.
• Assist and serve as the liaison between associates, field management and corporate human resources
• Maintain records and compile/ disseminate statistical reports concerning employment-related data such as hires, terminations, performance reviews, unemployment claims and turnover and make recommendations for improved performance on all metrics.
• Ensure consistent application of all Swissport policies and procedures as well as federal, state, and local law.
• Comply with external audits from regulatory agencies (Aviation Department, US Customs, TSA, and FAA)
• Comply with Department of Homeland Security rules and regulations doing internal audits to keep records up to date
• Responsible to maintain records of employee uniforms (ordering, inventory and distribution)
• Conduct internal investigations and process unemployment claims
• Assist in/ Conduct investigations for policy violations, mediation hearings, and prepares responses to Human Rights Commission, DOL and EEOC claims
• Responsible for assisting in or preparing daily/weekly/monthly reports and conducting HR training as needed
• Serve on special project teams as assigned
• Comply with company’s Standard Operating Procedures (SOP) and policies.

Qualifications and Competencies

• HR Management Certificate / Bachelor’s Degree in related field/discipline or equivalent experience
• 2-5 years HR Generalist experience, able to travel 30%
• Knowledge of local, state, and federal employment laws and practices
• Working knowledge of employee relations
• Working knowledge of all areas of human resources
• Basic knowledge of SharePoint and other Microsoft Office applications
• Able to analyze long-term implications of business decisions
• Excellent communication skills, able to clearly articulate position with clarity at all levels
• Ability to provide a high level of service to internal and external customers
• High energy and high motivation, with tolerance for stressful situations in a fast-paced environment
• Great work ethic with a can-do, self-starting attitude
• Great interpersonal and organizational skills
• Proficiency in spoken and written English

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!