Human Performance Operations Manager

General Dynamics Information Technology; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility support

Paid education and certifications

Cutting-edge technology access

Paid vacation and holidays

Job summary

General Dynamics Information Technology seeks an Operations Manager to coordinate day-to-day contractor activities at POTFF sites and oversee staffing for USSOCOM programs. You will manage rosters, credentialing, and data across multiple commands to ensure continuity and compliance.

Requirements include a Bachelor’s Degree and 7+ years in operations or military support, with DoD/USSOCOM experience preferred. Expect a fast-paced, multi-site role with security clearances and strong teamwork.

Qualifications

• Bachelor’s Degree required.
• 7+ years in operations or program management.
• Experience with large-scale DoD/USSOCOM-like contracts preferred.
• Ability to manage rosters and data under tight timelines.
• Strong organization, communication, and escalation skills.
• Familiar with credentialing and security clearance processes.

Responsibilities

• Provide day-to-day contractor coordination at assigned sites.
• Track roster status, absences, and workload handoffs.
• Support PMO to manage cost, schedule, and performance.
• Coordinate interviews of candidate personnel with hiring managers.
• Maintain PMT/roster entries to keep credentialing status current.
• Ensure adherence to SOW, security protocols, and reporting standards.

Skills

Roster management

Data analysis

Communication

Multisite coordination

Project management

Education

Bachelor's Degree

Tools

Program Management Tool (PMT)

Credentialing systems

Job description

Discover a career that is challenging, impactful, andmission critical. Join our team as an Operations Managerand make an impact onmilitary health.While you help us advance the mission, we’ll help you build your skills and advance your career.

The Operations Manager will provide day-to-day contractor coordination and operational oversight at assigned Preservation of the Force and Family (POTFF) sites in support of the U.S. Special Operations Command’s (USSOCOM) POTFF Program. This role ensures staffing continuity, accurate data visibility, and seamless integration of contractor personnel supporting Human Performance, Psychological Performance, Cognitive Performance, and Social/Family domains across Component Commands and Theater Special Operations Commands.

HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACT:

• Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
• Support the PMO to manage the cost, schedule, and performance of the contract
• Leads teams to define program’s staffing plans and executes all resource management requirements
• Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT’s and the contract’s labor category requirements
• Coordinate interviews of candidate personnel with hiring managers
• Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and elevate within the 24-hour window.
• Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility.
• Support the interview process for their respective components.
• Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current.
• Support onboarding logistics and local Government integration for incoming personnel.
• Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements.
• Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.
• Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards.

WHAT YOU’LL NEED TO SUCCEED:

EDUCATION: Bachelor’s Degree

• 7 or more years’ experience in operations, program management, or military support roles considered.
• Prior experience supporting DoW/USSOCOM or similar large-scale human performance / embedded support contracts strongly preferred.
• Demonstrated ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines.
• Strong organizational, communication, and escalation skills; ability to operate effectively in a dynamic, multi-site environment.
• Familiarity with credentialing, security clearance processes, and labor-hour tracking.

PREFERRED QUALIFICATIONS:

• Experience with POTFF, H2F, or comparable SOF human performance programs.
• Prior military or contractor support experience with USSOCOM Components (USASOC, MARSOC, AFSOC, NSW, JSOC, TSOCs).
• Proficiency with personnel management tools, staffing databases, and real-time reporting systems.

CLEARANCE: Secret or Top-Secret Clearance, or the ability to obtain clearance.

LOCATION: Various OCONUS & CONUS SITES

This is a contingent posting, expected to start in 2027.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#MilitaryHealthGDITJobs