Human Factors Engineer Senior

Zebra Technologies; Holtsville (NY); Hybrid; USD 97,000 - 145,000; Full time

Benefits offered by this job

Hybrid work

Annual cash incentive

Healthcare benefits

Job summary

Zebra Technologies is seeking a Senior Human Factors Engineer to evaluate needs across hardware, software, and AI-driven systems. You will lead usability testing, collaborate with design and engineering teams, and apply human-centered methods to ensure safe, transparent, and user-friendly solutions.

The role requires 5+ years in human factors, a degree in HCI/related field, and a hybrid onsite work model in Holtville, NY with up to 20% travel.

Qualifications

• Bachelors or Masters degree (preferred) in HCI, Human Factors, Cognitive Psychology or equivalent.
• 5+ years professional experience as a Human Factors Engineer.
• Must be able to work hybrid onsite in Holtville, NY and travel up to 20%.

Responsibilities

• Lead and support human factors research, usability testing, and validation activities across the design lifecycle.
• Collaborate with cross-functional partners to translate findings into design recommendations.
• Develop contextual test protocols and conduct independent evaluations using HF methods.
• Evaluate AI-driven systems with human-centered frameworks addressing usability and safety.
• Communicate research findings through reports, presentations, and analyses.
• Contribute to brainstorming and prototype evaluation to shape user-centered experiences.
• Manage multiple research projects, milestones, and documentation for compliance.
• Mentor junior researchers to promote a human-centered design culture.

Skills

Human-centered research

HF tools & methods

User research & usability

Communication skills

AI/ML awareness

Data analysis scripting

Education

HCI/Human Factors degree

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customers and partners needs and solve their challenges.

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customers and partners needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We’re Looking For

The Human Factors Engineer, Senior evaluates and validates customer and end-user needs across hardware, software, and emerging technologies, including mobile, machine vision, robotics, automation, analytics, and AI-driven systems. This role will lead and evolve usability testing methods, protocols, and evaluations across the design lifecycle, including human-AI interaction assessments. This role requires strong problem-solving, design thinking, and human-centered advocacy to deliver safe, ethical, transparent, user-friendly, and best-in-class solutions that improve user experience, human well-being, and system performance.

Essential Duties And Responsibilities

• Lead and support human factors research, usability testing, and validation activities across the design lifecycle, from customer research and concept development through final evaluation
• Collaborate with industrial design, UX research, engineering, product management, and other cross-functional partners to understand use cases, plan studies, and translate findings into actionable design recommendations
• Develop contextual test protocols, select appropriate methodologies, and conduct independent evaluations using advanced human factors, usability, and mixed-methods research approaches
• Evaluate emerging technologies and AI-driven systems by applying human-centered frameworks that address usability, trust, cognitive load, transparency, safety, fairness, and responsible AI principles
• Analyze and communicate research findings through clear reports, presentations, metrics, and stakeholder readouts, including statistical analysis and human performance insights where appropriate
• Contribute to brainstorming, concept refinement, and prototype evaluation to shape intuitive, effective, and user-centered product experiences
• Manage multiple research projects independently, establish milestones, maintain documentation, and ensure alignment with relevant human factors standards, best practices, and compliance needs
• Mentor junior human factors and research professionals by sharing best practices, strengthening core skills, and promoting a human-centered design culture

Key Skills And Competencies

• Experience in human-centered research for human-computer interaction or man-machine interaction related topics
• Deep understanding of advanced HF physiological tools & methods (EMG/Goniometry/Biometrics). Can use advanced tools independently
• Strong skills in user research, usability testing, and data visualization
• Strong communications skills
• Familiarity with AI/Machine Learning principles, explainability challenges, and how these technologies impact human cognitive load and decision-making desired
• Familiarity with scripting/programming for data manipulation, research applications and statistical analysis desired (e.g., R, Matlab, Python) is a plus

Minimum Qualifications

• Bachelors or Masters degree (preferred) in HCI, Human Factors, Cognitive Psychology or equivalent
• 5+ years professional experience as a Human Factors Engineer
• Must be able to work hybrid onsite in Holtville, NY and travel up to 20%

Equal Opportunity Employer

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail].

Know Your Rights

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca Sus Derechos

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [e-mail].

Pay Range

$96,800.00 - $145,200.00 Annual

Incentive Compensation

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.