Human Factor Engineer

Ibility; United States; Remote; USD 85,000 - 135,000; Full time

Benefits offered by this job

Health, Dental, and Vision Plans

Unlimited Paid Time Off

11 Federal Holidays Off

401k

Health Savings Account

Job summary

Ibility, a Gaithersburg, MD-based company, seeks a Human Factors Engineer to improve workforce readiness and user adoption across healthcare information systems. You will work with clinical and technical stakeholders to identify usability challenges and design solutions that enhance onboarding, training, and end-user performance.

The role emphasizes user-centered design, workflow optimization, and collaboration with cross-functional teams to deliver measurable improvements in system usability

Qualifications

• Bachelor's degree in a related field is required.
• Minimum 3 years of experience in human-centered design, usability, or healthcare technology initiatives.
• Experience observing end users and gathering feedback to improve usability and adoption.
• Experience supporting software implementations or healthcare information systems.
• Demonstrated ability to facilitate meetings and present findings to diverse audiences.
• Ability to develop user guidance, job aids, and training materials.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

Responsibilities

• Support training and onboarding initiatives by evaluating learning needs and creating enabling resources.
• Collaborate with super users and peer networks to gather feedback and promote knowledge sharing.
• Conduct workflow observations and usability assessments to identify improvements.
• Assist with staffing analysis to optimize roles and operations.
• Analyze qualitative and quantitative user data and recommend human-centered solutions.

Skills

Communication skills

User research

Training material development

MS Office

Education

Bachelor's degree in Human Factors Engineering, Psychology, Cognitive Science, Health Informatics, Healthcare Administration, Information Systems, or related field

Master’s degree (preferred)

Job description

Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD. Ibility is a small but mighty company that is positioned for rapid growth. Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient - building trust and improving overall satisfaction. We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative. We live our mission every day - to inspire people, create cool stuff, and make a lasting impact on the world!

Position Overview: The Human Factors Engineer applies human-centered design principles to improve workforce readiness, user adoption, and workflow optimization across enterprise healthcare information systems and digital health technologies. Working with clinical, technical, training, and operational stakeholders, the Human Factors Engineer evaluates how users interact with technology, identifies workflow and usability challenges, and recommends solutions that improve user enablement, training and onboarding, peer support, and overall system performance. The role supports the adoption and optimization of healthcare technologies by identifying opportunities to improve usability, strengthen workforce readiness, and enhance day-to-day clinical operations.

Please note this position is contingent upon award (Aug/Sept 2026)

Key Responsibilities:

• Support centralized training & onboarding initiatives by evaluating user learning needs, developing user-centered enablement resources, and contributing to workforce readiness activities that promote successful adoption.
• Collaborate with super users & peer support networks to gather end-user feedback, promote knowledge sharing, identify adoption challenges, and support continuous improvement of user strategies.
• Conduct workflow observations, usability assessments, and user feedback sessions to support user experience & insight integration, identifying opportunities to improve workflow efficiency, system usability, and overall end-user experience.
• Assist with long-term staffing analysis by evaluating user roles, workflow demands, and workforce trends to help identify opportunities for improved staffing models, role optimization, and sustainable operational support.
• Analyze qualitative and quantitative user feedback, document findings, and recommend human-centered solutions that improve workforce readiness, user adoption, workflow optimization, and overall system performance.

Required Qualifications:

• Bachelor's degree in Human Factors Engineering, Psychology, Cognitive Science, Health Informatics, Healthcare Administration, Information Systems, or a related field.
• Minimum of 3 years of professional experience supporting human-centered design, usability, workflow analysis, user adoption, training, or healthcare technology implementation initiatives.
• Experience observing end users, gathering feedback, and identifying opportunities to improve system usability, workflow efficiency, or workforce readiness.
• Experience supporting software implementations, digital transformation initiatives, or healthcare information systems.
• Demonstrated ability to facilitate meetings, interviews, focus groups, or user feedback sessions with multidisciplinary stakeholders.
• Strong written and verbal communication skills with the ability to document findings and present recommendations to technical and non-technical audiences.
• Experience developing user guidance, job aids, training materials, or knowledge resources that support technology adoption.
• Ability to analyze qualitative and quantitative data to identify user challenges and recommend process improvements.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.

Preferred Qualifications:

• Master’s degree in Human Factors Engineering, Psychology, Cognitive Science, Health Informatics, Healthcare Administration, Information Systems, or a related field.
• Experience supporting Oracle Health (Cerner), Epic, or other enterprise Electronic Health Record (EHR) platforms.
• Experience supporting Veterans Health Administration (VHA), Department of Veterans Affairs (VA), Department of Defense (DoD), or other federal healthcare organizations.
• Familiarity with clinical workflows across inpatient, outpatient, or ancillary healthcare settings.
• Experience supporting organizational change management, user adoption, or workforce enablement initiatives.
• Knowledge of human-centered design principles, usability evaluation methods, and workflow optimization techniques.
• Familiarity with Section 508 accessibility requirements and inclusive design principles.
• Experience supporting Super User, Peer Support, or End User Optimization programs.

Benefits:

• Health, Dental, and Vision Plans
• Short Term Disability / Long Term Disability / Life Insurance / Accidental Death and Dismemberment
• Health Savings Account
• Unlimited Paid Time Off
• 11 Federal Holidays Off
• 401k

We are committed to diversity, inclusion, and accessibility. We are an Equal Opportunity Employer in all aspects of employment and do not discriminate for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.