Human-Centered IT Support Specialist

Delta Dental of Arizona; Scottsdale (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Delta Dental of Arizona is seeking an IT Support Specialist to deliver human-centered technical help across devices, apps, and connectivity. You’ll own the full lifecycle of support requests, from triage to resolution, in a fast-paced in-office environment.

You’ll troubleshoot Windows, macOS, iOS devices, VPNs, O365 apps, and basic network issues, while documenting solutions and maintaining inventory and standard images. Collaboration with vendors and internal teams is essential.

Qualifications

• 2+ years of technical support experience troubleshooting Windows, AD, and MacOS.
• Strong problem-solving, time management, and clear communication.
• Customer-centric with action-oriented troubleshooting.
• Experience supporting remote users and VPN connectivity.
• Ability to explain technical concepts to non-technical users.
• In-office role; Associate degree in IT or equivalent work experience.

Responsibilities

• Provide in-person and remote technical support via email, Teams, and ticketing systems
• Set up and troubleshoot end-user devices (Windows, MacOS, iPads, iPhones)
• Resolve hardware, software, connectivity, and application issues
• On-site IT contact for network, AV systems, and equipment testing
• Support Office 365 apps (Outlook, Teams, Office)
• Manage IT inventory and lifecycle tasks
• Create desktop images and update applications/patches
• Collaborate with Salesforce and other systems
• Identify opportunities to improve processes and employee experience
• Participate in IT projects
• Train employees on new apps and hardware
• Directory account management and security group assignments
• Document incidents and resolutions in ticketing system
• Create knowledge base and SOPs
• Onboarding/offboarding tasks: workstation setup, provisioning, deprovisioning
• Monitor ticket queues and meet response/resolution targets
• Basic network troubleshooting: Wi-Fi, LAN, DNS, DHCP, printer
• Other duties as assigned

Skills

Windows

Active Directory

MacOS

VPN

Office 365

Ticketing systems

Communication

Remote support

Network troubleshooting

AV systems

Education

Associate degree in IT

Tools

Salesforce

Job description

Delta Dental of Arizona is seeking an IT Support Specialist to deliver human-centered technical help across devices, apps, and connectivity. You’ll own the full lifecycle of support requests, from triage to resolution, in a fast-paced in-office environment.

You’ll troubleshoot Windows, macOS, iOS devices, VPNs, O365 apps, and basic network issues, while documenting solutions and maintaining inventory and standard images. Collaboration with vendors and internal teams is essential.