Human Capital Manager

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

The NYC Department of Consumer and Worker Protection (DCWP) seeks a dynamic Human Capital Manager to lead the Recruitment and On-Boarding Unit in NYC. You will oversee recruitment, onboarding, and special hiring programs, ensuring compliance with civil service rules and agency protocols.

You will partner with DEIA to advance equitable hiring, promote civil service exams, and engage with community groups and schools to expand the applicant pool.

Qualifications

• Bachelor's degree and two years of related community work experience, or high school graduation with six years of related work; at least one year in described duties.

Responsibilities

• Lead daily operations of Recruitment and On-Boarding Unit, aligning with civil service rules and DCWP policies.
• Represent the Agency at community job fairs and hiring events to promote openings and services.
• Build partnerships with schools, nonprofits, and professional associations to broaden applicant pools.
• Promote civil service exams and job postings through multiple channels.
• Collaborate with DEIA to ensure equitable recruitment practices and accessibility.
• Manage the Agency's LinkedIn Recruiter platform to source and track candidates.
• Provide updates to division hiring managers on pipelines and timelines.
• Oversee full-cycle recruitment including postings, processing, outreach, scheduling, and onboarding.
• Lead recruitment for interns, temps, volunteers, and consultants in line with policies.
• Maintain recruitment protocols and respond to audit recommendations.
• Monitor recruitment metrics and adjust outreach strategies to improve outcomes.

Skills

Recruitment

Onboarding

Community outreach

LinkedIn Recruiter

Outreach partnerships

Education

Bachelor's degree

Tools

LinkedIn Recruiter

NYCAPS/eHire

Job description

• Job Category: Administration & Human Resources
• Salary Band: $80,000 to $90,000
• Compensation: USD 62,868 - USD 85,000

Job Description

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

DCWP is seeking a dynamic, forward thinking, community-centered Human Capital professional to serve as Human Capital Manager within the Recruitment and On-Boarding team. Reporting to the Deputy Director of Human Capital, the Manager will lead a team of Human Capital Associates and Interns, overseeing recruitment, onboarding, and special hiring programs. This role is essential to building a diverse and inclusive workforce while expanding the Agency’s outreach across NYC communities. The Human Capital Manager will also partner with the Office of Diversity, Equity, Inclusion, and Accessibility (DEIA) to advance equitable hiring practices and work with DCAS to promote civil service exams and job opportunities.

Key Responsibilities

• Lead and manage the daily operations of the Recruitment and On-Boarding Unit, ensuring all processes align with civil service regulations, DCWP protocols, and applicable employment laws.
• Act as the Agency’s representative at community job fairs, career expos, and hiring events to promote job openings and share information about DCWP’s mission and services.
• Build and maintain outreach partnerships with schools, nonprofits, community-based organizations, and professional associations to cultivate a broad and inclusive applicant pool.
• Promote civil service exams and job postings to the community through digital outreach, printed materials, in-person events, and community briefings.
• Partner with the Office of DEIA to integrate equity-focused strategies into the recruitment process and ensure hiring practices are inclusive and accessible.
• Oversee and actively manage the Agency’s LinkedIn Recruiter platform to source, engage, and track prospective candidates.
• Provide ongoing support and regular communication to division hiring managers, offering status updates on candidate pipelines, recruitment timelines, and onboarding progress.
• Oversee all aspects of full-cycle recruitment including job posting creation, approvals, NYCAPS/eHire processing, candidate outreach, scheduling, and onboarding coordination.
• Lead recruitment for special program roles such as interns, Tobacco 21 aides, temps, volunteers, and consultants, ensuring compliance with internal policies and program goals.
• Maintain recruitment protocols and internal procedures, ensuring they are accurate, current, and responsive to audit recommendations and operational needs.
• Monitor and report on recruitment performance metrics; analyze trends and develop strategies to improve outreach efforts and recruitment outcomes.

COMMUNITY COORDINATOR - 56058

Qualifications

1. 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.