Human Capital Manager

CONSUMER AND WORKER PROTECTION; New York (NY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

The New York City Department of Consumer and Worker Protection (DCWP) seeks a dynamic Human Capital Manager to lead the Recruitment and On-Boarding team in building a diverse and inclusive workforce.

Reporting to the Deputy Director of Human Capital, you will oversee recruitment, onboarding, and special hiring programs, collaborate with DEIA, and promote equitable hiring practices across NYC communities while ensuring compliance with civil service regulations.

Qualifications

• A bachelor’s degree with two years of related community work experience.
• Or high school diploma with six years of related experience.
• Equivalent education/experience with at least one year of the first-level experience.

Responsibilities

• Lead and manage the daily operations of Recruitment and On-Boarding Unit in line with civil service regulations and DCWP policies.
• Represent the agency at community job fairs and events to promote openings and services.
• Build partnerships with schools, nonprofits, and local organizations to diversify the applicant pool.
• Promote civil service exams and job postings through digital and in-person channels.
• Collaborate with DEIA to ensure equity-focused recruiting strategies.
• Oversee the Agency’s LinkedIn Recruiter usage to source and engage candidates.
• Provide updates to hiring managers on pipelines, timelines, and onboarding progress.
• Manage full-cycle recruitment: postings, NYCAPS/eHire processing, outreach, scheduling, onboarding.
• Lead recruitment for interns, temps, volunteers, and consultants in compliance with policies.
• Maintain recruitment protocols and respond to audit recommendations.

Skills

Full-cycle recruitment

Onboarding

NYCAPS/eHire

DCAS processes

Community outreach

DEIA principles

LinkedIn Recruiter

Staff supervision

Communication skills

Organizational skills

Education

Bachelor's degree + 2 years experience in community work

Tools

LinkedIn Recruiter

NYCAPS/eHire

Job description

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.**

The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

DCWP is seeking a dynamic, forward thinking, community-centered Human Capital professional to serve as Human Capital Manager within the Recruitment and On-Boarding team. Reporting to the Deputy Director of Human Capital, the Manager will lead a team of Human Capital Associates and Interns, overseeing recruitment, onboarding, and special hiring programs. This role is essential to building a diverse and inclusive workforce while expanding the Agency’s outreach across NYC communities. The Human Capital Manager will also partner with the Office of Diversity, Equity, Inclusion, and Accessibility (DEIA) to advance equitable hiring practices and work with DCAS to promote civil service exams and job opportunities.

Key Responsibilities

• Lead and manage the daily operations of the Recruitment and On-Boarding Unit, ensuring all processes align with civil service regulations, DCWP protocols, and applicable employment laws.
• Act as the Agency’s representative at community job fairs, career expos, and hiring events to promote job openings and share information about DCWP’s mission and services.
• Build and maintain outreach partnerships with schools, nonprofits, community-based organizations, and professional associations to cultivate a broad and inclusive applicant pool.
• Promote civil service exams and job postings to the community through digital outreach, printed materials, in-person events, and community briefings.
• Partner with the Office of DEIA to integrate equity-focused strategies into the recruitment process and ensure hiring practices are inclusive and accessible.
• Oversee and actively manage the Agency’s LinkedIn Recruiter platform to source, engage, and track prospective candidates.
• Provide ongoing support and regular communication to division hiring managers, offering status updates on candidate pipelines, recruitment timelines, and onboarding progress.
• Oversee all aspects of full-cycle recruitment including job posting creation, approvals, NYCAPS/eHire processing, candidate outreach, scheduling, and onboarding coordination.
• Lead recruitment for special program roles such as interns, Tobacco 21 aides, temps, volunteers, and consultants, ensuring compliance with internal policies and program goals.
• Maintain recruitment protocols and internal procedures, ensuring they are accurate, current, and responsive to audit recommendations and operational needs.
• Monitor and report on recruitment performance metrics; analyze trends and develop strategies to improve outreach efforts and recruitment outcomes.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Experience managing full-cycle recruitment and onboarding in a public sector or civil service environment, with strong knowledge of NYCAPS/eHire and DCAS processes.
• Demonstrated ability to lead community outreach and build recruitment partnerships with educational institutions, nonprofits, and local organizations.
• Familiarity with DEIA principles and experience implementing inclusive hiring strategies.
• Proficiency with digital recruitment tools, including LinkedIn Recruiter, and sourcing candidates through online platforms and social media.
• Strong leadership, communication, and organizational skills, with the ability to supervise staff, manage competing priorities, and deliver high-quality results under tight deadlines.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.