Human Capital Learnership

Metropolitan Life Ltd.; Hatfield (MA); On-site; USD 4,100 - 6,200; Full time

Job summary

Metropolitan Life Ltd. invites unemployed Youth to join a 12-month Learnership Programme starting October 2026, aimed at gaining workplace experience in the insurance industry and earning a Wealth Management NQF level 4 qualification.

The role focuses on sales and customer service, providing valuable client interactions while learners complete theoretical learning and assessments, and support with administrative duties.

Qualifications

• Grade 12 or equivalent NQF4 qualification.
• Aged 18–34 years.
• South African citizen by birth.
• Unemployed.
• Belonging to a previously disadvantaged group.
• People living with disabilities are encouraged to apply.

Responsibilities

• Complete all theoretical learning and assessments.
• Timely complete all administrative and reporting duties related to the role.
• Collate, compile and distribute documents to the required standards within defined time frames.
• Attend to queries professionally to provide an excellent client experience and meet service levels.
• Screen and route queries to appropriate stakeholders and assist in resolutions.
• Maintain the relevant office housekeeping standards.
• Demonstrate attention to detail with good planning and time management skills.
• Demonstrate numerical reasoning ability and analytical skills.
• Communicate fluently in English, both verbal and written.
• Engage stakeholders and manage relationships.

Skills

Numerical reasoning

Analytical skills

Fluent English

Customer service

Time management

Attention to detail

Stakeholder engagement

Education

Grade 12 / NQF4

Job description

Metropolitan is one of the oldest financial services brands in South Africa. With a 127-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. Visit us at: www.metropolitan.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

An exciting opportunity for unemployed youth interested in joining Metropolitan Life for a 12-month Learnership Programme starting October 2026. If you have a keen interest in sales and customer service and are looking to grow your career in the insurance industry, then this opportunity is for you. This Learnership programme aims to give unemployed youth an opportunity to gain workplace experience within the insurance industry. Through this learnership, Learners will have the opportunity to obtain a Wealth Management NQF level 4 qualification and to work closely with and gain knowledge from experts in the insurance industry

Requirements

• Grade 12 or an equivalent NQF4 qualification\
• Aged between 18 and 34
• South African citizen by birth
• Unemployed
• Belonging to a previously disadvantaged group
• People living with disabilities are encouraged to apply

Duties & Responsibilities

• Complete all theoretical learning and assessments.
• imeously complete all administrative and reporting duties related to the role.
• Collate, compile and distribute documents to the required standards within defined time frames.
• Attend to all queries in a professional manner in order to provide an excellent client experience and ensure client service level agreements are met and exceeded.
• Screen and route all queries received to appropriate stakeholders and assist in the resolution of client queries.
• Maintain the relevant office housekeeping standards.
• Attention to detail with good planning and time management skills
• Numerical reasoning ability and analytical skills
• Fluent verbal and written communication and comprehension in English
• Stakeholder engagement and relationship management