Hui Holokai Beach Ambassador (Casual)
Fairmont Hotels & Resorts
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Benefits offered by this job
Job summary
Fairmont Orchid is seeking a Hui Holokai Ambassador to lead ocean adventures and deliver authentic Hawaiian cultural experiences for our guests on Hawai‘i Island. You will support the Recreation Department, delivering warm, personalized service and embodying the aloha spirit.
The role requires storytelling, safety, and strong guest engagement, with opportunities to guide canoeing, snorkeling, surfing and other watersports while maintaining luxury resort standards.
Qualifications
- Ability to share Hawaiian culture and stories with guests.
- Excellent English reading, writing, and speaking skills.
- Ability to work well in a team and be service-oriented.
- State and Federal Recreation work requirements; TB clearance.
- Additional recreation certifications are a plus.
Responsibilities
- Lead daily ocean adventures such as canoe paddles, snorkeling, surfing and paddleboard lessons.
- Instruct guests in paddling techniques and ocean safety.
- Share Hawaiian culture through stories and guest interactions.
- Set up beach and pool amenities to luxury resort standards.
- Provide first aid and emergency responses; follow safety procedures.
- Maintain knowledge of recreation services and hotel offerings.
- Perform opening/closing and other operational duties.
- Uphold professional appearance and aloha spirit.
Skills
Job description
Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.
Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.
- benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana
- Premium preferred provider medical/drug/vision benefits at competitive prices*
- We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
- We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
- Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
- We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
- We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
- Complimentary meals in our employee dining facility
As a Hui Holokai Ambassador, you are responsible for providing exceptional ocean adventures and authentic Hawaiian cultural experiences that create lasting memories for our guests. You will support all aspects of the Recreation Department while delivering warm, personalized service and embodying our commitment to Making Special Happen through genuine Aloha and meaningful guest connections.
- Lead daily ocean adventures, including Hawaiian outrigger canoe paddles, fishing excursions, snorkeling adventures, surfing and stand-up paddleboarding lessons, and other guided water experiences.
- Safely steer and paddle Hawaiian outrigger canoes while instructing guests in proper paddling techniques and ocean safety.
- Issue, fit, and provide instruction on the safe use of recreation equipment, including snorkel gear, surfboards, stand-up paddleboards, boogie boards, kayaks, and flotation devices.
- Share the history, traditions, and significance of Hawaiian culture through engaging storytelling and meaningful guest interactions. Actively engage with guests, anticipate their needs, and deliver exceptional service that creates memorable experiences.
- Lead authentic Hawaiian cultural arts and crafts and educational activities that celebrate and perpetuate the traditions of Hawaiʻi, including coconut frond weaving, lei making, tide pool tours, torch lighting, pu kani (conch shell), and other culturally appropriate activities.
- Provide prompt First Aid, CPR, and emergency response as required, and remain knowledgeable in all hotel fire, life safety, and emergency procedures.
- Set up and maintain beach and pool amenities, including chaise lounges, hale (cabanas), umbrellas, and other guest facilities to luxury resort standards.
- Assist in picking up and removing used towels and debris from the beach and pool deck areas throughout the day.
- Maintain complete knowledge of all recreation services, activities, amenities, and hotel services/features.
- Perform opening, closing, and other operational side duties in accordance with departmental standards and procedures.
- Maintain the highest standards of professionalism, personal appearance, and hygiene while representing the Fairmont Orchid and the spirit of Aloha.
- Perform other reasonable duties assigned by Hotel Management.
- Ability to share Hawaiian culture, stories, and lifestyle with guests in a warm, engaging, and memorable manner
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Good reading, writing and oral proficiency in the English language
- Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawaiʻi)
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service-oriented with an eye for detail; energetic and self-motivated
- Excellent water abilities, able to effectively execute water rescues and support safety
- Ability to steer a Hawaiian Outrigger 4- or 6-man canoe at expert levels for up to 2 hours at a time; demonstrate and teach paddling a canoe
- Ability to surf, SUP, and execute surfing and SUP lessons for up to 1 hour at a time
- Provide the necessary State and Federal Requirements to work in Recreation (Tuberculosis Clearance)
- Additional certification(s) in Recreation will be an advantage (Water Rescue, First Aid, CPR, AED)
$29.57 USD
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS #AlohaOrchid
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