Hub Operations Shift Lead

Presque Isle Downs, Inc.; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

Presque Isle Downs, Inc. is seeking a HUB Shift Supervisor to lead the operations team in Louisville, KY or Portland, OR. This entry-level management role focuses on ensuring efficient operations and excellent customer support while supervising staff.

The ideal candidate will have leadership experience in customer service and be able to work a flexible schedule. Responsibilities include overseeing daily operations, handling escalations, and training staff, while adhering to all regulations.

Qualifications

• Must be at least 18 years of age with a High School diploma or GED.
• 2 years leadership experience within a customer service call center environment.
• Ability to work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Accountable for the day-to-day functions of the HUB operations center.
• Acts as the point person for escalations during assigned shift.
• Responsible for training and development of staff at the HUB.

Skills

Customer service leadership

Problem solving

Communication skills

Teamwork

Microsoft Office proficiency

Education

B.S. Degree Preferred

2 years higher education or work experience substitute

Job description

Presque Isle Downs, Inc. is seeking a HUB Shift Supervisor to lead the operations team in Louisville, KY or Portland, OR. This entry-level management role focuses on ensuring efficient operations and excellent customer support while supervising staff.

The ideal candidate will have leadership experience in customer service and be able to work a flexible schedule. Responsibilities include overseeing daily operations, handling escalations, and training staff, while adhering to all regulations.