Hub Delivery Operations Supervisor

O'Reilly Automotive Stores, Inc.; Milford (CT); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, dental, and vision insurance

Job summary

O’Reilly Auto Parts is seeking a motivated hub supervisor to oversee daily hub operations, supervise city delivery dispatchers and delivery specialists, and ensure accuracy and customer service across spoke stores.

The role focuses on route oversight, inventory control, scheduling, safety, and cost management. Bilingual candidates are encouraged, with a compensation package including competitive wages, benefits, and growth opportunities.

Qualifications

• Ability to operate effectively in a fast-paced environment.
• Good organizational and planning skills.
• Ability to analyze and solve problems.
• Excellent interpersonal skills.
• Must be an effective communicator.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Serve as supervisor responsible for managing and maintaining a high level of accuracy and customer service for all city delivery service functions.
• Work with city delivery dispatcher(s) to ensure that all product is properly invoiced to spoke stores.
• Investigate all shipping and inventory discrepancies related to hub - make sure they are corrected in a timely manner.
• Assist with monthly cycle counts and other inventory control duties as assigned.
• Make sure all hub stockers and related personnel are checking in and putting up stock orders in an accurate and timely manner.
• Ensure proper shrinkage focus and tools are in place to minimize the store’s exposure to theft and paperwork shortages.
• Responsible for oversight of all hub delivery routes under his or her responsibility.
• Make sure all routes are followed and efficiency is maximized, while costs are minimized.
• Ensure safe driving practices are followed as well as all policies related to delivery service.
• Manage all expenses related to hub side of business to maximize profitability for hub and spoke stores.
• Maintain an organized, clean city delivery area divided into areas/bins for each spoke store.
• Schedule hub employees to ensure adequate coverage while meeting payroll budget.
• Maintain monthly work schedule for all team members under his/her supervision, including but not limited to city delivery dispatcher and hub delivery specialists.
• Ensure all team members are clocking in and out according to company policy.
• Ensure city delivery dispatcher is monitoring delivery specialist’s route schedule, while communicating any delays to stores remaining on the route.
• Work with store manager to ensure route is covered in absence of regular city delivery supervisor and/or city delivery specialists.
• Work with store manager and hub delivery specialists to ensure vehicles are well maintained and quarterly inspections are completed thoroughly and accurately.
• Ensure mileage is being entered into the asset management system daily.
• Provide input to store manager with regard to city delivery dispatcher and delivery specialists’ performance in preparation for performance evaluations.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure that all new driver training occurs timely, and that ongoing training is completed as required.
• Make sure that all drivers have “passed” their pre-employment drug test and that their MVR is approved through Risk Management prior to employment.
• Ensure all employees regularly scheduled to drive have an approved MVR on file with Risk Management.

Skills

Fast-paced environment

Organizational skills

Problem solving

Interpersonal skills

Communication

Alphanumeric matching

Tools

Asset management system

Risk Management processes

Job description

O’Reilly Auto Parts is seeking a motivated hub supervisor to oversee daily hub operations, supervise city delivery dispatchers and delivery specialists, and ensure accuracy and customer service across spoke stores.

The role focuses on route oversight, inventory control, scheduling, safety, and cost management. Bilingual candidates are encouraged, with a compensation package including competitive wages, benefits, and growth opportunities.