Hualalai Villas & Homes - Property Services Manager

Four Seasons Hotels and Resorts; Kailua (HI); On-site; USD 72,000 - 82,000; Full time

Benefits offered by this job

On-site Physical Therapist

Gym access 24/7

Holiday, Vacation & Sick pay

401K Company Match

Uniform provided

Job summary

Four Seasons Resort Hualālai seeks a Property Services Manager to oversee residence care, lead the property services team, and nurture homeowner relationships. You will coordinate maintenance and projects, and ensure smooth operations across the villas and homes division.

You will manage schedules, maintain records, and collaborate with leadership to uphold luxurious service standards for homeowners, guests, and team members. Hawai‘i licensing readiness is a plus.

Qualifications

• Experience in property management, vacation rentals, or hospitality operations.
• Experience leading and supporting a team.
• Service-driven approach with strong judgment and problem-solving ability.

Responsibilities

• Oversee day-to-day care and condition of residences, ensuring homes are maintained and ready for use.
• Lead and support a team of property services employees, providing direction and development.
• Build relationships with homeowners and understand preferences.
• Coordinate maintenance, repairs, and projects with vendors and internal teams.
• Conduct walkthroughs and inspections to keep homes well cared for.
• Support scheduling and staffing for consistent coverage.
• Maintain records in the property management system.
• Collaborate with leadership across Hualalai Villas & Homes and the resort team.

Skills

Property management

Team leadership

Customer service

Organization

Multitasking

IT systems

Tools

Property management software

Spreadsheet software

Reporting tools

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

HUALALAI VILLAS & HOMES PROPERTY SERVICES MANAGER

Hualālai Villas & Homes offers a residential experience that feels both private and fully supported. Homeowners and guests rely on the team to care for their homes and create a sense of ease, whether they are in residence or away.

As a Property Services Manager, you are part of that trust. You work closely with homeowners, supporting their homes and preferences while leading a team that ensures every detail is handled with care. The role is hands‑on, relationship‑driven, and requires a strong sense of ownership.

WHAT YOU’LL DO

• Oversee the day-to-day care and condition of residences, ensuring homes are consistently maintained and ready for use
• Lead and support a team of property services employees, providing direction, guidance, and ongoing development
• Build relationships with homeowners, understanding preferences and supporting their individual needs over time
• Coordinate maintenance, repairs, and projects, working closely with vendors and internal teams to keep work moving forward
• Conduct walkthroughs, inspections, and arrival preparations to keep homes well cared for
• Respond to homeowner requests and questions, providing support with in-home systems and day-to-day needs
• Support scheduling and staffing to ensure consistent coverage across the operation
• Maintain clear records within the property management system
• Work closely with leadership across Hualalai Villas & Homes and the broader resort team

WHAT TO BRING

• Experience in property management, vacation rentals, or hospitality operations
• Previous experience leading and supporting a team
• A service-driven approach with strong judgment and problem-solving ability
• Comfort building relationships with homeowners, guests, and team members
• Strong organization and the ability to manage multiple priorities
• Familiarity with computer systems, spreadsheets, and reporting tools
• Adaptability and a willingness to take initiative
• Valid work authorization and ability to obtain a Hawai‘i Real Estate Sales License within one year

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $72,000 – 82,000
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, *Affirmative Action* employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal