HSSP Program Manager - Westside

The People Concern; Los Angeles (CA); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Paid Holidays

Paid Vacation Days

Paid Sick Days

EAP

Job summary

The People Concern seeks a Program Manager for the Housing Support Services Program (HSSP) in West Los Angeles to oversee clinical teams, ensure service quality, and maintain contract compliance. You will supervise clinicians, monitor billing, and support staff hiring and training in a field-based, multi-site environment.

Role requires a Master’s degree in a related field and California licensure, with strong supervision, project management, and trauma-informed care expertise.

Qualifications

• Master’s degree in social work, psychology, or related field.
• California BBS license/registration required.
• Strong clinical review skills and supervision experience.
• Experience with trauma-informed, housing-first and harm-reduction approaches.
• Proven project management and team-building abilities.
• Detail-oriented with excellent time management and documentation skills.

Responsibilities

• Provide administrative and clinical supervision for clinicians.
• Monitor DMH contracted HSSP performance and reporting.
• Lead staff training, recruitment, and performance evaluations.
• Ensure accurate documentation and data within agency records.
• Represent agency in meetings with funders and partners.

Skills

Clinical supervision

Project management

Team-building

Time management

Microsoft Office

Trauma-informed care

Data/documentation

Communication

Education

Master’s degree in Social Work, Psychology, or related field

California BBS license/registration

Tools

Word

Outlook

Excel

PowerPoint

Database applications

Job description

Role: HSSP Program Manager

Reports to: Director - HSSP Westside / San Fernadno Valley

Program: 1307-HSS MHSA

Department: Wellness

Locations: SPA 5, Westside Mental Health Office - 1749 14th Street, Santa Monica, CA 90404, The Iris - 2444 Barry Ave. Los Angeles, CA 90064, The Laurel - 1413 Michigan Ave, Santa Monica, CA 90404, Thatcher Yard - 3311 Thatcher Avenue, Venice, CA 90292, The Collection - 3705 S McLaughlin Ave, Los Angeles, CA 90066, Redtail Crossing Apartments - 8333 Airport Blvd., LA, CA 90045

Setting: Not 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

The Program Manager, Housing Support Services Program (HSSP) will oversee a portion of the HSSP for adults residing in West Los Angeles. HSSP is a specialized program that provides comprehensive and intensive field-based community mental health services designed to meet the unique needs of individuals in Permanent Supportive Housing (PSH) who are formerly homeless and have a Severe Mental Illness (SMI) or Serious Emotional Disturbance (SED). The Program Manager will monitor and ensure the team of clinicians provides high-quality services that meet or exceed required contract, funder, and agency standards. The Program Manager will provide administrative and clinical supervision for direct practice clinicians, if applicable. This position is responsible for maintaining the efficiency of operations while fostering teamwork among staff and across departments and programs.

Essential Duties and Responsibilities

• In collaboration with the Leadership team of HSSP, monitor all administrative aspects of agency’s Department of Mental Health (DMH) contracted HSSP, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner
• Complete required reporting to funders as outlined by contract requirements
• Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases
• Provide individual and group clinical supervision for clinicians and document according to Board of Behavioral Sciences or Board of Psychology standards, if applicable
• Provide individual and team supervision, support, and performance evaluations for all assigned staff
• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff
• Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts
• Ensure adherence to funding source contract and performance standards
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients
• Effectively represent agency at funding partner or collaborative meetings
• Maintain caseload of up to 10, if applicable
• Provide Intern training, support, and supervision as needed
• Provide training and support to peers as needed
• Support crisis management needs such as, risk assessments and psychiatric hospitalization applications
• Assist in crisis interventions as needed, including participating in on call rotation calendar for overnight and weekend After Hours Emergency Line

Qualifications

• Master’s degree in Social Work, Psychology, or a related field of study from an accredited university.
• Valid registration or licensure with the California Board of Behavioral Sciences.
• Outstanding clinical review skills
• Strong training, project management, and team-building skills
• Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills
• Knowledge of trauma informed services, housing first and harm reduction methodologies.
• Experience providing administrative and clinical supervision
• Experience working with people living with mental illness and/or substance abuse
• Contract and quality assurance experience
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications

Preferred Qualifications

• DMH experience

Work Environment

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates