HSPD-12: Government Badging & Credentialing Specialist

Electrosoft; Oakland (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Electrosoft is seeking a Government Badging & Credentialing Specialist in Oakland, CA to manage the HSPD-12 enrollment process for PIV cards. You will schedule appointments, verify identities, collect documents, and ensure accuracy across enrollment steps.

The role emphasizes data security, privacy, and excellent customer service as you handle sensitive personal information, coordinate with applicants, and maintain accurate records while staying aligned with policy requirements.

Qualifications

• Experience with Microsoft Excel for data management, coordination and reporting.
• Proven ability to adapt to changing security procedures and requirements.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Schedule appointments and/or service walk-ins for PIV activations, enrollments, cert updates, and PIN resets.
• Answer phone calls and emails related to PIV credentials and access control.
• Coordinate enrollment process for PIV cards, verify applicant identities and collect documents.
• Manage appointments and schedules to ensure steady applicant flow and accuracy.
• Accurately collect biometric data and other required information from applicants.
• Ensure all documents are properly completed and submitted per guidelines.
• Verify authenticity of documents to prevent fraudulent enrollment.
• Maintain data security and privacy per regulations and policies.
• Communicate enrollment steps clearly and provide excellent customer service.
• Escalate and deescalate customer concerns calmly and professionally.
• Maintain records of enrollment status, dates, and issues.
• Participate in training on enrollment processes, data security, and customer service.

Skills

Attention to detail

Organizational skills

Interpersonal communication

Discretion with confidential data

Customer service experience

Administrative experience

Adaptability to security procedures

Education

High School diploma

GED certification

Tools

Microsoft Excel

Job description

HSPD-12: Government Badging & Credentialing Specialist

Duties and Responsibilities

Enrollment Process Management

• Schedule appointments and/or service walk‑ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answer phone calls/email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection

• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted according to established guidelines.

Verification and Authentication

• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Data Security and Privacy

• Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication

• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management involves listening, understanding, and responding to customer needs and expectations.
• De‑escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping

• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

Compliance and Training

• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Basic Qualifications

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
• Perform other job‑related duties as assigned.

Physical Requirements

• The role primarily involves sedentary work.
• There may be occasional instances of stair climbing.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
• Requires typing for most of the day.
• Effective communication through frequent periods of talking and listening is essential.

Education

• High School diploma, GED certification.

Pay Range: $30,000 USD - $40,000 USD

Electrosoft is an Equal Opportunity Employer/Veterans/Disabled