HSPD-12: Government Badging & Credentialing Specialist

Electrosoft; Detroit (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Electrosoft is seeking a HSPD-12: Government Badging & Credentialing Specialist to manage PIV enrollment, verify identities, and ensure data security. The role emphasizes accurate documentation, effective customer service, and strict adherence to procedures in a fast-paced environment.

Responsibilities cover enrollment coordination, data collection, authentication, and compliance training, with opportunities to engage in local hiring events and contribute to a secure workforce.

Qualifications

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3-4 times a month (may vary, depending on the business need).

Responsibilities

• Schedule appointments and/or service walk-ins for PIV activations, enrollments, certificate updates, and PIN resets.
• Answer phone calls and email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, verifying identity and collecting required documentation.
• Manage appointments and schedules to accommodate applicants while maintaining efficiency and accuracy.
• Accurately collect and document personal information, biometric data, and other necessary details from applicants.
• Ensure all documents and forms are properly completed and submitted per guidelines.
• Verify authenticity of documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure applicant identity before enrollment.
• Handle sensitive personal information and adhere to data protection regulations and security protocols.
• Maintain data security and prevent unauthorized access or disclosure.
• Communicate enrollment steps clearly to applicants and provide excellent customer service.
• Escalate and de-escalate customer concerns professionally.
• Maintain accurate records of enrollment, including applicant data and issues.
• Prepare and maintain spreadsheets tracking status of new applicants, contractors, and federal employees.
• Stay up to date with policies, regulations, and procedures related to PIV enrollment.
• Participate in training to enhance knowledge of enrollment processes, data security, and customer service.

Skills

Microsoft Excel

Attention to detail

Organizational skills

Interpersonal skills

Discretion / confidentiality

Customer service

Education

High School diploma, GED certification

Job description

HSPD-12: Government Badging & Credentialing Specialist

Duties and Responsibilities

Enrollment Process Management

• Schedule appointments and/or service walk‑ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answer phone calls/email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection

• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted according to established guidelines.

Verification and Authentication

• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Data Security and Privacy

• Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication

• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management involves listening, understanding, and responding to customer needs and expectations.
• De‑escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping

• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

Compliance and Training

• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Basic Qualifications

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
• Perform other job‑related duties as assigned.

Physical Requirements

• The role primarily involves sedentary work.
• There may be occasional instances of stair climbing.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
• Requires typing for most of the day.
• Effective communication through frequent periods of talking and listening is essential.

Education

• High School diploma, GED certification.

Pay Range: $30,000 USD - $40,000 USD

Electrosoft is an Equal Opportunity Employer/Veterans/Disabled