HSPC Afterhours Triage Nurse - Remote

UnitedHealth Group; Knoxville (TN); Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Telecommuter Policy

Comprehensive benefits package

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group is seeking a Hospice Afterhours Triage Nurse to coordinate after-hours hospice care and ensure continuity of care when centers are closed. You will respond to telephone requests, perform skilled clinical assessments, provide education and guidance, and facilitate follow-up using established plans of care and professional nursing judgment.

This remote opportunity allows you to work from anywhere in the United States, with an hourly pay range and a comprehensive benefits

Qualifications

• Current, unencumbered RN license in the state(s) of practice.
• 1+ years of experience as a Registered Nurse.
• Ability to conduct timely telephone assessments and use nursing judgment.

Responsibilities

• Respond to after-hours hospice calls and assess needs using nursing judgment.
• Conduct telephonic assessments of patient, caregiver, and home environment.
• Provide education, symptom management, and hospice guidance.
• Coordinate with on-call staff, pharmacies, and vendors to arrange visits and equipment.
• Document assessments and care coordination in real time per policies.

Skills

RN license

1+ year RN experience

telephonic assessments

tech proficiency

travel willingness

internet access

Tools

Electronic health records

Microsoft Office

Job description

Explore opportunities with Amedisys, part of the Optum family of businesses. We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

The Hospice Afterhours Triage Nurse is responsible for coordinating after‑hours hospice care needs to ensure continuity of care when care centers are closed. You will respond to telephone requests for assistance, performs skilled clinical assessments, provides education and guidance, and facilitates appropriate follow‑up using established plans of care and professional nursing judgment.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Respond promptly to afterhours hospice calls, assess caller needs, and use professional nursing judgment to determine appropriate support and next steps
• Conduct skilled telephonic assessments of patient, caregiver, environmental, emotional, and psychosocial factors using the plan of care and electronic health record
• Provide patient and caregiver education, hospice guidance, and symptom management support consistent with agency resources and recognized standards of practice
• Coordinate with on-call field staff, pharmacies, DME vendors, and other agencies to facilitate visits, follow-up, equipment needs, and continuity of care
• Document assessments, interventions, communications, and care coordination activities accurately and in real time while complying with organizational policies and regulatory requirements
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unencumbered Registered Nurse (RN) license in the state(s) of practice, including eligibility for Nurse Licensure Compact (NLC) privileges where applicable
• 1+ years of experience as a Registered Nurse
• Demonstrated knowledge of the physical, psychosocial, and spiritual needs of terminally ill patients and their caregivers
• Demonstrated ability to conduct effective clinical assessments and make sound nursing judgments via telephone
• Comfort and proficiency with technology, including electronic health records, email, internet navigation, and Microsoft Office applications
• Ability and willingness to obtain additional RN licenses in other states as required (reimbursed by employer)
• Solid critical‑thinking, multitasking, and communication skills, with the ability to convey empathy and professionalism in high‑stress situations.
• Reliable high‑speed internet access for remote work
• Ability and willingness to travel up to 25%-75% as required, with a valid driver’s license, reliable transportation, and required automobile insurance

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $34.80 to $52.25 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.