HSPC Afterhours Triage Nurse

UnitedHealth Group; Knoxville (TN); Remote; USD 48,000 - 72,000; Full time

Job summary

UnitedHealth Group is seeking a Hospice Afterhours Triage Nurse to coordinate after-hours hospice care needs and ensure continuity of care when centers are closed. You will respond to calls, perform skilled telephonic assessments, educate patients and caregivers, and coordinate with on-call staff to facilitate visits and follow-up.

You will assess clinical needs via telephone, document in the EHR, and apply professional nursing judgment while complying with policies and regulations.

Qualifications

• Current, unencumbered RN license in the state(s) of practice
• 1+ years of RN experience
• Ability to conduct effective clinical assessments via telephone
• Proficient with technology including EHR, email, internet, MS Office
• Willingness to obtain additional RN licenses as required (reimbursed)
• Strong critical-thinking, multitasking, and communication skills
• Reliable high-speed internet access for remote work
• Willingness to travel up to 25%-75% with valid driver’s license and insurance
• Spanish-speaking proficiency (preferred)

Responsibilities

• Respond to afterhours hospice calls promptly and use nursing judgment to determine next steps
• Conduct telephonic patient assessments using the plan of care and EHR
• Educate patient and caregiver on hospice guidance and symptom management
• Coordinate with on-call staff, pharmacies, DME vendors, and other agencies
• Document assessments and communications accurately and in real time
• Perform other related duties as assigned

Skills

RN licensure

Telephone triage

Technology literacy

Communication skills

Remote work readiness

Travel willingness

Driver's license

Spanish speaking

Education

RN education credential

Tools

EHR systems

Microsoft Office

Email/Internet

Job description

Explore opportunities with Amedisys, part of the Optum family of businesses.

We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

The Hospice Afterhours Triage Nurse is responsible for coordinating after-hours hospice care needs to ensure continuity of care when care centers are closed. You will respond to telephone requests for assistance, performs skilled clinical assessments, provides education and guidance, and facilitates appropriate follow‑up using established plans of care and professional nursing judgment.

Primary Responsibilities

• Respond promptly to afterhours hospice calls, assess caller needs, and use professional nursing judgment to determine appropriate support and next steps.

• Conduct skilled telephonic assessments of patient, caregiver, environmental, emotional, and psychosocial factors using the plan of care and electronic health record

• Provide patient and caregiver education, hospice guidance, and symptom management support consistent with agency resources and recognized standards of practice

• Coordinate with on‑call field staff, pharmacies, DME vendors, and other agencies to facilitate visits, follow‑up, equipment needs, and continuity of care

• Document assessments, interventions, communications, and care coordination activities accurately and in real time while complying with organizational policies and regulatory requirements

• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Current, unencumbered Registered Nurse (RN) license in the state(s) of practice, including eligibility for Nurse Licensure Compact (NLC) privileges where applicable

• 1+ years of experience as a Registered Nurse

• Demonstrated knowledge of the physical, psychosocial, and spiritual needs of terminally ill patients and their caregivers

• Demonstrated a bility to conduct effective clinical assessments and make sound nursing judgments via telephone

• Comfort and proficiency with technology, including electronic health records, email, internet navigation, and Microsoft Office applications

• Ability and willingness to obtain additional RN licenses in other states as required (reimbursed by employer)

• Strong critical‑thinking, multitasking, and communication skills, with the ability to convey empathy and professionalism in high‑stress situations

• Reliable high‑speed internet access for remote work

• Ability and willingness to travel up to 25%-75% as required, with a valid driver's license, reliable transportation, and required automobile insurance

Preferred Qualifications

• 1+ years of hospice nursing experience

• 1+ years of telephone or remote triage experience

• Spanish‑speaking proficiency

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-ring choice of benefits and incentives. The hourly pay for this role will range from $34.80 to $52.25 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.