HSPC Afterhours Triage Nurse - PT

UnitedHealth Group; Baton Rouge (LA); Remote; USD 48,000 - 72,000; Part time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase program

401(k) contributions

Job summary

UnitedHealth Group is seeking an HSPC Afterhours Triage Nurse (PT) to coordinate hospice care after hours and ensure continuity of care when centers are closed. You will respond to calls, perform skilled telephonic assessments, educate patients and caregivers, and coordinate follow-up using established plans of care.

You will work with on-call staff and vendors, document interventions in real time, and travel as required.

Qualifications

• Active RN license in applicable states incl. NLC eligibility where applicable.
• Minimum 1 year of RN experience.
• Experience with telephonic or remote triage.
• Proficient with EHR, email, and MS Office.

Responsibilities

• Respond to afterhours hospice calls, assess needs, and determine next steps.
• Conduct telephonic assessments of patient, caregiver, and environment.
• Provide education, hospice guidance, and symptom management.
• Coordinate with on-call staff, pharmacies, and vendors to facilitate visits.
• Document assessments and interventions in real time per policy.

Skills

Communication skills

Telephone triage

Critical thinking

Remote work tech

Time management

Education

RN license

Tools

EHR systems

MS Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - HSPC Afterhours Triage Nurse - PT (2398749)

HSPC Afterhours Triage Nurse - PT - 2398749

Explore opportunities with Amedisys, part of the Optum family of businesses. Join us and embrace a culture of Caring. Connecting. Growing together.

The Hospice Afterhours Triage Nurse is responsible for coordinating after‑hours hospice care needs to ensure continuity of care when care centers are closed. You will respond to telephone requests for assistance, performs skilled clinical assessments, provides education and guidance, and facilitates appropriate follow‑up using established plans of care and professional nursing judgment.

Primary Responsibilities:

• Respond promptly to afterhours hospice calls, assess caller needs, and use professional nursing judgment to determine appropriate support and next steps
• Conduct skilled telephonic assessments of patient, caregiver, environmental, emotional, and psychosocial factors using the plan of care and electronic health record
• Provide patient and caregiver education, hospice guidance, and symptom management support consistent with agency resources and recognized standards of practice
• Coordinate with on‑call field staff, pharmacies, DME vendors, and other agencies to facilitate visits, follow‑up, equipment needs, and continuity of care
• Document assessments, interventions, communications, and care coordination activities accurately and in real time while complying with organizational policies and regulatory requirements
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unencumbered Registered Nurse (RN) license in the state(s) of practice, including eligibility for Nurse Licensure Compact (NLC) privileges where applicable
• 1+ years of experience as a Registered Nurse
• Demonstrated knowledge of the physical, psychosocial, and spiritual needs of terminally ill patients and their caregivers
• Demonstrated ability to conduct effective clinical assessments and make sound nursing judgments via telephone
• Comfort and proficiency with technology, including electronic health records, email, internet navigation, and Microsoft Office applications
• Ability and willingness to obtain additional RN licenses in other states as required (reimbursed by employer)
• Solid critical-thinking, multitasking, and communication skills, with the ability to convey empathy and professionalism in high‑stress situations
• Reliable high‑speed internet access for remote work
• Ability and willingness to travel up to 25%-75% as required, with a valid driver's license, reliable transportation, and required automobile insurance

Preferred Qualifications:

• 1+ years of hospice nursing experience
• 1+ years of telephone or remote triage experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $34.80 to $52.25 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.