HSKP Property Manager

Brett/Robinson Vacation Rentals; Orange Beach (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

Brett/Robinson Vacation Rentals is looking for a Property Manager (PM) to oversee property care operations in Orange Beach, Alabama. The PM will ensure cleanliness and presentation standards are met while leading and supporting the Housekeeping Managers.

The ideal candidate will have hospitality experience, strong communication skills, and the ability to perform physical tasks. This role includes managing payroll and inspections, as well as serving as the main point of contact for property owners.

Qualifications

• Prior experience in hospitality or property operations preferred.
• Ability to communicate professionally with clients and team members.
• Reliable transportation for company-related tasks.

Responsibilities

• Oversee property care operations and ensure team productivity.
• Conduct regular inspections of all units for quality assurance.
• Serve as primary contact for owners and manage their requests.

Skills

Hospitality experience

Customer service

Detail-oriented

Organizational skills

Education

High School Diploma or GED

Job description

Position

Property Manager (PM)

Department

Property Care

Reports To

Senior Operations Manager or Operations Manager (OM)

Summary of Role

The Property Manager (PM) is responsible for overseeing property care operations, ensuring all units meet company standards for cleanliness, presentation, and readiness. The PM provides leadership to Housekeeping Managers (HKM), supports Owner Relations, ensures accurate reporting and payroll, and drives operational excellence across assigned buildings.

Leadership & Staff Management

• Supervise HKM staff to ensure productivity, quality, professionalism, and strong team morale.
• Oversee and assign daily duties and confirm all work meets cleanliness and presentation standards.
• Provide HKM secondary coverage when needed to maintain operational continuity.
• Conduct One-on-One meetings with HKM to support leadership development and performance growth.
• Review and edit schedules/templates for Property Care staff.
• Manage performance documentation, including write-ups, warnings, and terminations.
• Monitor staff compliance with uniforms, name tags, schedules, and company policies.

Unit Quality & Operational Oversight

• Perform regular inspections of all units, documenting cleanliness, condition, and setup.
• Ensure all tasks are completed and/up to date.
• Run weekly Building Forecast Reports and assign staff based on arrivals, departures, and expected workload (including holiday adjustments).
• Ensure Housekeeping Supervisors are proactive and complete assignments for current and next‑day arrivals.
• Oversee ON/OFF rental transitions to verify procedures are followed and units meet BR standards.
• Complete minor repairs, light maintenance, and some preventative maintenance tasks as needed.

Owner Relations

• Serve as the primary point of contact for owners, providing timely and professional communication.
• Coordinate with OM and other Brett/Robinson representatives on owner‑specific requests, issues, or escalations to resolve complaints promptly.
• Document all owner interactions and follow‑up actions.
• Handle owner injuries, follow‑up calls, and complete necessary reports.
• Review owner complaints and owner surveys, and assist with:
  • Owner statements
  • Revenue and booking questions
  • Online photos, décor, and upgrade recommendations
  • Scheduling private cleans
  • Make proactive outreach calls to owners and maintain updated portfolio notes.
  • Communicate proactively during major water or weather‑related events.
  • Address guest damage vs. rental wear concerns.

Payroll & Administrative Duties

• Verify payroll accuracy, including clock‑in/out times, lunch breaks, and hours worked for HKM and piece length employees.
• Reconcile payroll between platform systems.
• Submit weekly schedules by Thursday.
• Submit termination documentation when employees resign or separate.

Maintenance Coordination

• Monitor unit condition and document issues that require corrective action.
• Follow up maintenance on outstanding work orders until resolution.
• Assist as needed with building partner duties, projects, and special assignments, and coverage.

Physical Requirements

• Ability to perform physical activities that require moving one’s whole body, such as climbing, lifting, balancing, walking, stooping, kneeling, squatting, pushing, and pulling. Activities often also require considerable use of the arms and legs, such as in the physical handling of materials, climbing stairs, and kneeling. Ability to lift, carry, or move up to 40 pounds on a regular basis.
• Ability to use janitorial and office supplies/products on a regular basis.
• Ability to operate standard office equipment, including computers, phones, and other necessary devices.
• Ability to work in a client‑facing environment for extended periods of time, including exposure to heat, humidity, and inclement weather.

Minimum Requirements

• High School Diploma or GED required; prior experience in hospitality, property operations, or customer service preferred.
• Ability to communicate professionally with clients, owners, guests, and team members.
• Ability to manage escalated client concerns and support operational problem‑solving.
• Basic math and cash‑handling skills, including audits and payment processing (as applicable).
• Highly detail‑oriented with strong organizational skills, and ability to multitask in a fast‑paced, client‑facing environment.
• Reliable transportation with ability to use personal vehicle for company related tasks when necessary.

The responsibilities listed are not exhaustive and may be modified or expanded based on organizational needs.