HSKP Operations Manager

Brett/Robinson Openings; Orange Beach (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

Brett/Robinson Gulf Corporation seeks a Housekeeping Manager/Supervisor in the United States. The role requires overseeing housekeeping managers and staff, coaching, and ensuring adherence to company policies and standards.

The position focuses on daily operations, staff training, and maintaining the highest cleanliness and guest satisfaction across properties in Orange Beach, AL. A strong emphasis is placed on scheduling, payroll accuracy, and proactive communications with management.

Responsibilities

• Oversee housekeeping managers and supervisors to maintain productivity, quality, professionalism, and morale.
• Conduct coaching sessions, including one-on-ones, and provide training to ensure standards are met.
• Maintain compliance with uniforms, attendance, schedules, and company policies.
• Manage payroll accuracy and schedule approvals; reconcile timesheets and overtime.
• Lead weekly briefs and build building forecasts to plan staffing across portfolios.
• Conduct unit inspections, oversee seasonal cleans, and ensure photo-ready units meet standards.
• Resolve guest/owner complaints related to housekeeping and communicate issues to management.
• Monitor inventory and upkeep of cleaning supplies, linens, and equipment across portfolios.
• Support orientation and training for new hires and recommend process improvements.

Job description

• Capable of performing all job duties of a Housekeeping Manager/Supervisor.
• Supervise, mentor, and support HKMs to maintain productivity, quality, professionalism, and morale.
• Conduct daily, weekly, and monthly coaching sessions, including One-on-Ones with HKMs.
• Provide all training and mentoring needed to ensure HKMs meet departmental housekeeping standards.
• Complete HKM training checklists and document progress.
• Oversee HKM compliance with uniforms, name tags, attendance, schedules, and company policies.
• Manage performance documentation for HKM and housekeeping staff, including write-ups, warnings, and terminations.
• Provide secondary coverage for HKM duties as needed.

Unit Quality & Operational Oversight

• Spend a significant portion of working time at the complexes to oversee operations, perform spot checks, and ensure the highest level of cleanliness is attained for all units.
• Conduct regular unit inspections to confirm cleanliness, setup, and presentation standards are met.
• Supervise seasonal cleans and walkthroughs.
• Ensure units prepared for photography meet company photo standards and are set up according to reference photos in the software.
• Ensure ON/OFF rental transitions are completed to BR housekeeping standards.
• Oversee completion of same-day and next-day arrival assignments by HKMs.
• Run weekly and 14-day Building Forecast Reports to plan housekeeping staffing and workloads, including holiday adjustments.
• Investigate housekeeping service or equipment complaints, take corrective action, and document resolutions.
• Evaluate and monitor HKMs to ensure adherence to company and departmental policies and procedures.

Owner & Guest Relations Support

• Ensure HKMs and housekeeping staff respond and follow through to resolve guest/owner housekeeping-related issues and complaints.
• Communicate sensitive or escalated housekeeping issues to the Operations Manager (Property Care) or Property Manager immediately.
• Document housekeeping-related owner communications and follow-up actions for accountability.
• Communicate proactively during major water, weather, or other operational events as they relate to housekeeping readiness.

Payroll & Administrative Duties

• Verify payroll accuracy for HKM and piece-rate housekeeping staff, including clock-in/out times, lunch breaks, and hours worked.
• Reconcile payroll between platform systems.
• Approve completed cleaning tasks, verifying rates and payment types.
• Approve HKM schedules, task payments, and weekly timesheets; ensure schedules are submitted on time.
• Ensure staff remain within overtime limitations set by departmental budget.
• Review and approve termination documentation submitted by HKMs.
• Ensure adequate staffing of housekeeping operations each day across assigned portfolios.
• Recommend promotions, transfers, or disciplinary actions as needed.
• Work with the Training Coordinator to ensure all housekeeping staff are trained properly, and provide recommendations and feedback for continued improvement of the training program.
• Lead or oversee weekly briefs and debriefs to review operational successes, challenges, and updates.
• Monitor inventory of cleaning supplies, linens, and equipment across portfolios, and oversee the care and maintenance of housekeeping equipment.
• Support the coordination and delivery of orientation sessions for new hires.

Operational Planning & Continuous Improvement

• Support long-term departmental planning and operational excellence initiatives for Housekeeping.
• Monitor overtime, budgets, and inventory control for the housekeeping function within each building portfolio.
• Recommend process improvements to enhance service quality and productivity.
• Support the implementation of new procedures, systems, or technology for Housekeeping.
• Participate in meetings, special projects, and community events.

Physical Requirements

Ability to perform physical activities that require moving one's whole body, such as climbing, lifting, balancing, walking, stooping, kneeling, squatting, pushing, and pulling. Activities often also require considerable use of the arms and legs, such as in the physical handling of materials, climbing stairs, and kneeling. Ability to lift, carry, or move up to 40 pounds on a regular basis.

Ability to use janitorial and office supplies/products on a regular basis.

Ability to operate standard office equipment, including computers, phones, and other necessary devices.

Ability to work in a client-facing environment for extended periods of time, including exposure to heat, humidity, and inclement weather.

High School Diploma or GED required; prior experience in hospitality, property operations, or customer service preferred.

Ability to communicate professionally with clients, owners, guests, and team members.

Ability to manage escalated client concerns and support operational problem-solving.

Basic math and cash-handling skills, including audits and payment processing (as applicable).

Highly detail-oriented with strong organizational skills, and ability to multitask in a fast-paced, client-facing environment.

Reliable transportation with ability to use personal vehicle for company related tasks when necessary.

General

The responsibilities listed are not exhaustive and may be modified or expanded based on organizational needs.

Acknowledgment

I affirm that I meet the minimum requirements for this position and can perform the essential functions. I accept this role with Brett/Robinson Gulf Corporation.

Print Name:

Effective Date of Transition:

Employee Signature:

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.