HSC - Solution Center Manager

Genuine Parts Company; Florida; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Job summary

Genuine Parts Company seeks a Solutions Center Manager to lead the sales support team at the assigned Florida location, coordinating with customers, our sales force, and distribution to drive defined sales goals.

Under general supervision, this role emphasizes team leadership, training, process improvement, and collaboration with outside sales to grow the business while maintaining safety and service excellence.

Qualifications

• Bachelor's degree and 3–5 years of related experience or equivalent combination.
• Proficient in Microsoft Office and ability to train a team.
• Strong time management and meeting deadlines.
• Mechanical/technical aptitude and hydraulic knowledge a plus.
• Industrial sales experience a plus, bilingual a plus.

Responsibilities

• Supervises, hires, trains, and disciplines the sales support team at the location.
• Assists in servicing customers with product knowledge.
• Ensures customer service is a focal point of interactions.
• Collaborates with the outside sales group to grow the business.
• Coordinates with managers to share best practices and opportunities.
• Analyzes inventory to increase turns and sales.
• Sets goals and tracks measures across the team.
• Maintains audit and inventory performance at location.
• Identifies training needs and coordinates accordingly.
• Maintains relationships with internal managers.

Skills

Microsoft Office

Team leadership

Deadline management

Mechanical aptitude

Industrial sales

Work ethic

Bilingual English/Spanish

Hydraulic knowledge

Hoses & threads knowledge

Epicore P21

Education

Bachelor's degree

Tools

Epicore P21

Job description

SUMMARY

Under general supervision, the Solutions Center Manager is responsible for leading the sales support team with their assigned location to support their customers and help achieve defined sales goals. This role requires handling the administrative services of sales and acts as liaison between customers, our sales force, and distribution.

JOB DUTIES

• Supervises, hires, trains, and disciplines the sales support team with the location.
• Assists in servicing customers through familiarity and knowledge of products.
• Ensures customer service is a focal point of every interaction.
• Hires, builds, trains, and evaluates the team, as well as driving accountability.
• Works closely with the outside sales group to develop and grow the business.
• Works with other managers to share knowledge, identify best practices, and cultivate opportunities to grow.
• Anlayses inventory for opportunities to increase turns and grow sales.
• Prioritizes tasks, coordinates workflow, and shifts resources as necessary to support customers.
• Identifies training needs of the team and coordinate as necessary.
• Sets goals and tracks measures across the team.
• Maintains audit and inventory performance at location.
• Monitors and identifies opportunities to improve financial performance.
• Implements and ensures all safety guidelines are followed.
• Maintains key relationships with other internal managers.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and three (3) to five (5) years of related experience or equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Proficient in Microsoft Office.
• Ability to train and effectively build a team.
• Meet deadlines and manage time effectively.
• Mechanical/technical aptitude.
• Industrial sales experience a plus.
• Exemplary work ethic and decision-making ability.
• Knowledge of different hoses and thread configurations a plus.
• Epicore P21 experience.
• Basic hydraulic knowledge a plus.
• Bilingual (English/Spanish) a plus.

SUPERVISORY RESPONSIBILITY

• 0-5 Direct Reports
• 5-10 Direct Reports

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.