HRSN Navigator – Social Services Eligibility

Alliance for Positive Health; City of Schenectady (NY); On-site; USD 41,000 - 45,000; Full time

Job summary

Alliance for Positive Health in Schenectady, NY is seeking an HRSN Navigator to screen, navigate, and process requests for eligible 1115 waiver services. The role supports timely facilitation of services and acts as a link between community members, care teams, and access to health-related social needs.

Responsibilities include enrolling and verifying eligibility, maintaining records per state regulations, and documenting prior authorizations.

Qualifications

• Associates degree or higher in Human Services, Public Health or related field, or equivalent experience.
• Applicable human service experience preferred.
• Experience with eligibility and care coordination is a plus.
• Valid driver’s license and reliable transportation.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Serve as a point of contact for community members and referents for screening and eligibility.
• Ensure accurate enrollment and eligibility records through verification and reconciliation.
• Maintain accurate records per NY state regulations and agency protocols.
• Document enrollment, eligibility, and prior authorization information for HRSN services.
• Perform additional duties as assigned.

Skills

Interpersonal skills

Communication skills

Attention to detail

Time management

Education

Associates degree or higher in Human Services, Public Health or related field

Tools

MS Office Suite

Zoom/Teams

Job description

Alliance for Positive Health in Schenectady, NY is seeking an HRSN Navigator to screen, navigate, and process requests for eligible 1115 waiver services. The role supports timely facilitation of services and acts as a link between community members, care teams, and access to health-related social needs.

Responsibilities include enrolling and verifying eligibility, maintaining records per state regulations, and documenting prior authorizations.