HRIS System Administrator

Keolis Commuter Services

Boston (MA)

On-site

USD 90,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Opportunities for development and growth

Job summary

A leading transportation service provider in Boston is seeking a Human Resources Information System Administrator to maintain and optimize HRIS processes. The role requires experience with HR systems, UKG and ServiceNow, along with a Bachelor's degree in relevant fields. The ideal candidate will ensure data accuracy, provide strategic recommendations, and assist in training users. Competitive compensation is offered for this full-time position.

Qualifications

3-4+ years of hands-on experience supporting and administering Pro and UKG Work Force Management (WFM).
Demonstrated strong background in UKG and related UKG modules.
Experience in overseeing HRIS operations with a focus on data accuracy.

Responsibilities

Document, track, and monitor problems via the ServiceNow ticketing system.
Provide recommendations on upgrading systems or installing new ones.
Ensure data accuracy, integrity, and compliance with regulations.

Skills

UKG Work Force Management

ServiceNow

HR processes understanding

Data accuracy

Education

Bachelor’s degree in Information Technology, Human Resources Management, Business Administration

Tools

HRIS systems

UKG system maintenance

Job description

Knowledge and Experience

3-4+ years of hands-on experience supporting and administering Pro and UKG Work Force Management (WFM).

Demonstrated broad and strong background in UKG and related UKG modules (Pro, UTA and WFM strongly preferred).

Knowledge of ServiceNow to respond to stakeholder communications.

Experience in overseeing HRIS operations with a focus on data accuracy, user assistance, and continuous system improvement.

Understanding of HR processes, data privacy regulations, and security protocols.

Experience in performing diagnostic tests and audits, as well as documenting processes.

Ability to provide expert advice and guidance on HRIS strategy, implementation, and optimization.

Certified UKG Implementation Credential (preferred, but not required).

Bachelor’s degree in Information Technology, Human Resources Management, Business Administration, or related field.

Key Accountabilities

HRIS and HR Shared Services:

Document, track, and monitor problems and ensure a timely resolution via ServiceNow ticketing system.
Analyzing the business’s operations and computer systems to determine which software applications can improve efficiency.
Providing recommendations on upgrading existing systems or installing new ones.
Ensuring data accuracy, integrity, and compliance with regulations. This includes data entry, maintenance, audits, backup/restore and disaster recovery.
Conduct research on product updates, services, protocols, and standards in support of UKG.
Ensuring data security, privacy, and compliance with relevant laws and regulations.
Partner with internal stakeholders to generate reports, analyzing data to identify trends, and providing insights to support HR decision-making.
Liaising with vendors, IT and HR/Payroll departments keeping abreast with software upgrades and functional improvements of current software portfolio and industry trends.
Researching software applications that will help the company succeed.
Identifying opportunities to improve HRIS processes and systems and participating in system upgrades and implementations.
Contributing to the creation and maintaining of HRIS Roadmap and modernization plan.
Assisting in the development and maintenance of HRIS network hardware and software.
Reporting to stakeholders, management, and end-users on the progress of operational problems.
Organizing meetings with stakeholders to discuss the functional aspects of their applications.
Demonstrating sound project management principles and leveraging best practice techniques.
Other duties as assigned.

System Specific:

Maintaining and updating the UKG system, including user accounts, profiles, and security access and administration.
Administer and maintain end user accounts, permissions, and access rights (furnish the required reports to assist with internal control, external auditors and cybersecurity reviews).
Configuring, customizing, and troubleshooting UKG, including routine upgrades, updates and integrations with other systems, while identifying opportunities for system optimizations.
Develop and enforce standards and policies for system access, user permissions, and security controls to safeguard HRIS data integrity.
Oversee and monitor new software applications and hardware (time clocks) deployments to ensure seamless integration and prevent interoperability issues.
Diagnose, troubleshoot, and resolve technical issues related to HRIS software and deployed field devices to minimize system downtime.
Analyze, transform, and import batch data into the HRIS system accurately and efficiently based on business requests.
Using software applications in a way that is consistent with established protocols and can be easily used by others.
Maintain high availability and uptime of HRIS platforms and all associated integrations/interfaces to support uninterrupted HR operations.
Develop and maintain comprehensive knowledge base resources for Tier 1 and Tier 2 support teams, enhancing their ability to resolve user issues efficiently.
Coordinate with HRIS Vendor to perform disaster recovery exercises on the annual basis in coordination with KNA CISO’s department.

Training:

Remain current regarding emerging technologies and security issues. Evaluate or create training materials to improve employee awareness and knowledge of these systems so they can use these computer systems more effectively.
Develop, update, and maintain comprehensive user documentation and reference materials to support HRIS users in effective system utilization.
Create and maintain Training Plans and Training Material for area of responsibility in conjunction with other departments.
Support with the training of new employees on how to use HRIS applications.

Digital Solutions Partnership:

Collaborate with the internal IT team to support the development, maintenance, and annual testing of the Business Continuity of Operations (COOP) and Disaster Recovery (DR) plans, ensuring HRIS system resilience.
Partner closely with the Chief Information Security Officer (CISO) to implement, maintain, and regularly review security controls aligned with industry best practices and compliance requirements for HRIS data protection.
Engage regularly with IT leadership, executive leadership, and vendors to assess technology needs, recommend HRIS-related solutions, and foster strong collaborative partnerships to support organizational goals.

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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