HRIS - Application Support Assistant (Non-Student Hourly)

University of North Texas System Administration; Denton (TX); On-site; USD 28,000 - 40,000; Part time

Job summary

University of North Texas System Administration is seeking an HRIS - Application Support Assistant (Non-Student Hourly) in Denton. The role supports HRIS by handling administrative tasks, creating ServiceNow tickets, and maintaining spreadsheets with high accuracy.

The candidate will evaluate electronic processes, help prepare SOPs, and communicate professionally via the HRIS Outlook inbox. A high school diploma or GED and 3+ years of related experience are preferred.

Qualifications

• High school diploma or GED required with 3+ years of general office or HR experience.
• Demonstrated verbal and written communication skills.
• Ability to manage difficult customer situations and maintain accurate records.
• Familiarity with ServiceNow and data entry in spreadsheets is preferred.
• Ability to follow oral and written instructions and work with minimal supervision.

Responsibilities

• Assist with administrative duties in the HRIS area.
• Create ServiceNow request tickets and enter data in spreadsheets.
• Develop forms and presentations with attention to detail.
• Evaluate and propose improvements to electronic processes.
• Assist with HRIS Outlook inbox communications with customers.
• Prepare SOP documents as needed and maintain documentation.

Skills

Verbal communication

Office equipment

Basic computer skills

Customer service

Telephone etiquette

Instruction compliance

Effective communication with public

Record keeping

Safety and security awareness

Education

High school diploma or GED

Tools

ServiceNow

Spreadsheets

Forms

Presentations

Job description

Title: HRIS - Application Support Assistant (Non-Student Hourly)

Employee Classification: Non-Student Help - Hourly

Campus: University of North Texas - System Administration

Division: SYS-Human Resources

SubDivision-Department: SYS-Human Resources

Department: SYS-Human Resources-910600

Job Location: Denton

Salary: $25.00/hour

FTE: .48

Retirement Eligibility: Not Retirement Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The UNT System Human Resources Department is one department made of a team of teams that supports various constituencies and component institutions within our UNT System Enterprise while working together to achieve the vision of becoming an enterprise that is values-driven and customer-focused with an emphasis on excellence, curiosity, and innovation. There are exciting things on the horizon, and we are looking for experienced and innovative HR professionals to join our journey.

Position Overview

The HRIS team of the Human Resources Department within the University of North Texas System Administration is seeking a detail-oriented HRIS Application Support Assistant. This position supports the team by handling administrative tasks, managing ServiceNow tickets, maintaining spreadsheets, and creating forms and presentations. The role also involves evaluating and improving electronic processes, preparing standard operating procedures (SOPs), and providing timely, professional communication through the HRIS Outlook inbox.

Minimum Qualifications

The successful candidate will possess a High school diploma or GED; and a minimum of three years of general office, clerical, or human resource experience; or any equivalent combination of experience, education, and training which provides the following knowledge, skills and abilities:

Knowledge, Skills and Abilities

• Demonstrated verbal and oral communication skills.
• Considerable knowledge of modern office equipment, information and filing systems and procedures.
• Basic computer knowledge/technical skills.
• Demonstrated ability to manage difficult customer situations.
• Demonstrated knowledge of telephone etiquette.
• Ability to understand and follow oral and written instructions.
• Ability to communicate effectively and tactfully with the public, and to establish and maintain effective working relationships.
• Ability to maintain accurate detailed records.
• Knowledge of safety and security precautions appropriate to work performed.

Preferred Qualifications

• Effective communication skills, good computer knowledge, and technical skills.

Job Duties

• Assist in managing administrative duties in the area.
• Create Service Now request tickets, enter data in the spreadsheets, and develop forms and presentations, with attention to detail and high levels of accuracy.
• Evaluate existing electronic processes and offer improvement recommendations.
• Assist with managing HRIS Outlook inbox and communicate effectively with customers.
• Prepare Standard Operating Procedure documents (SOP) as needed.
• Perform additional responsibilities as needed.

Physical Requirements

• Communicating with others to exchange information.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Three days per week / 5 hours per day.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.