HRCHC Pharmacy Technician

Hampton Roads Community Health Center; Portsmouth (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Hampton Roads Community Health Center is seeking a Pharmacy Technician to support safe and efficient operations under the Pharmacist In Charge. The role includes processing prescriptions, preparing medications, handling 340B activities, insurance billing, and patient service.

The position requires Virginia technician requirements, attention to detail, and strong customer service. Prior community health center experience and CPhT preference are a plus.

Qualifications

• High school diploma or GED required.
• Must meet Virginia requirements to work as a Pharmacy Technician and maintain credentials.
• National Pharmacy Technician Certification (CPhT) preferred.
• Experience with third-party prescription billing, 340B operations, or FQHC/community health center preferred.

Responsibilities

• Process new and refill prescriptions with accurate data entry.
• Prepare, count, label, and package medications for pharmacist verification.
• Handle prescription pickups, payments, and POS transactions.
• Assist patients with savings or assistance programs and refer issues to the pharmacist.
• Maintain organized records and inventory, including 340B activities and recalls.
• Provide courteous patient service and protect privacy in all interactions.
• Adhere to HIPAA, safety, and compliance requirements.

Skills

Attention to detail

Patient safety

Communication skills

Multi-tasking

HIPAA compliance

Education

High school diploma or GED

Virginia Pharmacy Technician requirements

CPhT certification preferred

Job description

General Description:

Under the direction and guidance of the Pharmacist In Charge, the Pharmacy Technician supports the safe, accurate, efficient, and patient-centered operation of HRCHC’s pharmacy. The Pharmacy Technician assists with prescription processing, medication preparation, third-party billing, inventory management, 340B activities, point-of-sale transactions, and patient service.

Supervisory Responsibility:

This position does not have direct reports.

Essential Functions:

Pharmacy Operations

• Receive and process new and refill prescriptions and accurately enter patient, prescriber, medication, and insurance information.
• Prepare, count, package, and label medications for pharmacist verification.
• Maintain an organized prescription workflow and support timely dispensing.
• Process prescription pickups, payments, and point-of-sale transactions.
• Refer medication counseling, clinical questions, discrepancies, and potential medication errors to the pharmacist.
• Maintain accurate pharmacy records and a clean, organized, secure, and inspection-ready work area.

Insurance and Patient Assistance

• Process prescription claims through Medicaid, Medicare Part D, commercial insurance, and other third-party payers.
• Troubleshoot routine claim rejections, including coverage, refill, demographic, coordination-of-benefits, and prior authorization issues.
• Assist patients with approved prescription savings or assistance programs.
• Escalate unresolved billing, coverage, or clinical issues to the pharmacist.

Inventory and 340B

• Receive, verify, store, rotate, and maintain medication and pharmacy supply inventory.
• Monitor stock levels, expiration dates, shortages, recalls, and storage requirements.
• Assist with inventory counts, reconciliation, medication returns, credits, and reverse distribution.

Patient Service

• Provide prompt, courteous, and professional service to patients.
• Assist with prescription pickup, refill requests, payments, and non-clinical pharmacy questions.
• Verify appropriate patient information before releasing prescriptions.
• Protect patient privacy and confidentiality.

Compliance and Team Responsibilities

• Perform duties within the legally permitted scope of practice for a Pharmacy Technician and maintain required registration/certification.
• Comply with applicable pharmacy laws, HIPAA, controlled-substance requirements, 340B procedures, and HRCHC policies.
• Immediately report medication errors, patient safety concerns, privacy breaches, or suspected compliance violations.
• Complete required pharmacy, compliance, HIPAA, safety, and 340B training.

Knowledge, Skills and Abilities:

• Strong attention to detail and commitment to medication accuracy and patient safety.
• Accuracy, accountability, professionalism, confidentiality, and the ability to manage multiple priorities in a fast-paced environment while supporting HRCHC’s mission of improving access to affordable healthcare and medications.
• Ability to work efficiently and accurately in a fast-paced pharmacy environment.
• Strong organizational, prioritization, and time-management skills.
• Knowledge of pharmacy terminology, prescription processing, and insurance billing.
• Strong customer service and communication skills.
  

Education and Experience:

• High school diploma or GED required.
• Must meet all current Commonwealth of Virginia requirements to work as a Pharmacy Technician and maintain required credentials throughout employment.
• National Pharmacy Technician Certification (CPhT) preferred.
• Community pharmacy experience preferred.
• Experience with third-party prescription billing, 340B operations, or an FQHC/community health center preferred.

Physical Requirements:

• Ability to stand and walk for extended periods and perform routine pharmacy duties.
• Ability to sit, bend, stoop, reach, and occasionally lift or move supplies, medications, and equipment.
• Ability to lift and carry items weighing up to approximately 25-30 pounds, as needed.
• Ability to perform in fast-paced pharmacy environment with frequent patient interaction, interruptions, and competing priorities and must maintain accuracy, confidentiality, professionalism, and patient safety.