Analyst I Business Process Transactions - Claims Analyst

DXC Technology; Iowa (LA); Remote; USD 35,000 - 65,000; Full time

Job summary

DXC Technology is seeking an Analyst I Business Process Transactions - Claims Analyst in Iowa. This fully remote position involves processing death claims, ensuring transaction accuracy, and delivering excellent customer service. Ideal candidates will have a high school diploma and relevant experience in claims processing, with strong communication and multitasking skills.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings plan

Qualifications

• Experience in life insurance death claims preferred.
• Relevant customer service experience required.
• Willingness to learn and adapt to new processes.

Responsibilities

• Process death claim transactions and ensure accurate handling.
• Provide elite customer service via phone and letters.
• Evaluate opportunities for process improvements to enhance customer experience.

Skills

Empathy

Communication

Multitasking

Customer Service

Typing Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office

MS Teams

Job description

Analyst I Business Process Transactions - Claims Analyst

Join to apply for the Analyst I Business Process Transactions - Claims Analyst role at DXC Technology

Analyst I Business Process Transactions - Claims Analyst

Join to apply for the Analyst I Business Process Transactions - Claims Analyst role at DXC Technology

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Essential Job Functions

• Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
• Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
• Responsible for the accurate handling and timely execution of any policy worked
• Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by Genworth Financial guidelines
• Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
• Perform other related duties as assigned or required daily
• Must provide an elite customer service experience via letters or phone calls made internally or externally
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  
  

Mandatory Qualifications

• High School Diploma completed
• 2+ years of relevant life insurance death claims business experience preferred
• Claims processing experience is preferred
• Working knowledge of life insurance products and applicable policies, procedures, and guidelines
• Microsoft Office and MS Teams work experience
• Great typing and documenting skills
• Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers
• Inbound/outbound customer service experience and communication skills are required
• Great ability to multitask between client´s applications and DXC systems
  
  

Preferred Qualifications

• Bachelor’s Degree in relevant field is preferred
  
  

Work Environment

• Home base, remote – Laptop, Docking Station, Monitors, Headset will be provided
• Schedule: Monday – Friday, core business hours are 8 30am to 6pm
• This position is fully remote within the United States only
  
  

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $35,000 - $65,000.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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