HR Training Specialist

FirstBank; San Juan (PR); Vor Ort; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

FirstBank PR is seeking a Learning Designer to design and deliver learning solutions, manage LMS courses, training content, and learning budgets. You will assess needs, facilitate training sessions, track completion, and monitor budgets to ensure value and compliance.

You will manage development programs, onboarding plans, and career paths; coordinate training strategies with business units; develop modules, storyboards, and supporting materials; and partner with SMEs to create impactful content

Qualifikationen

• Bachelor's degree or higher in instructional design or related field.
• 3–5 years of experience in instructional design or training design role.

Aufgaben

• Design and deliver learning solutions and LMS content including modules, storyboards, and support materials.
• Manage onboarding, technical learning, development plans, and career paths within assigned programs.
• Coordinate training budgets and governance processes; track program completion and reporting.

Kenntnisse

Instructional theory

LMS proficiency

Project management

Captivate

Articulate 360

iSpring

English & Spanish

MS Excel

Communication skills

Data analysis

Ausbildung

Bachelor's degree in instructional design or related field

Tools

Captivate

Articulate 360

iSpring

Excel

Jobbeschreibung

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview:

Design and deliver learning solutions and training programs. Develop and manage Learning Management Systems (LMS) courses, training content, and learning activities. Assess learning needs, facilitate training, track program completion, and monitor assigned training budgets.

Program Management and Coordination

• Manage assigned development programs, including onboarding, technical learning, development plans, career paths, and others.
• Support implementation, coordination, and follow-up of unit training plans, programs, and strategies
• Manage external training requests for assigned business units.

Learning Design and Delivery

• Assess training needs and update learning materials, manuals.
• Develop learning content from design to deployment, including modules, storyboards, and support materials.
• Facilitate onboarding and training sessions.
• Update training materials and online content as needed

Business Consultation and Partnership

• Partner with business unit leaders to develop training plans, implement activities, and monitor completion.
• Consult with business units on learning needs and collaborate with subject matter experts to develop course content.
• Recommend development actions by leveraging learning libraries, FBUniversity, and available training budgets.

Learning Systems, Governance, and Reporting

• Administer the Learning System, including records, courses, assignments, tests, surveys, etc.
• Manage the annual Governance training cycle, including SME support, publication, assignments, tracking, and reporting.
• Create and maintain procedures and metrics for assigned unit responsibilities.

Learning Communications

Create bi-weekly newsletter content to promote training activities, calendars, and learning offerings.

Knowledge, Skills and Abilities

• Knowledge of instructional theory, including assessment
• Proficiency with learning management systems (LMS)
• Excellent project management and organizational skills
• Experience with design platforms, such as Captivate, Articulate or iSpring
• Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients
• Critical thinking skills
• Ability to prioritize and manage multiple simultaneous deadlines
• Proficiency in MS Office (Excel) is a must
• Presentation and facilitation skills
• Interpersonal communication skills
• Write, speak and comprehend English and Spanish
• Planning and organizing
• Data gathering and analysis
• Analytical and problem solving skill

What You’ll Need to Succeed:

• Bachelor's Degree, BS, MS or higher degree in instructional design, educations, or related field.
• Reasonable combination of experience and education and three to five years of previous experience in instructional design or training design role.