HR Technology & Analytics Specialist

Confluent Health; United States; Hybrid; USD 80,000 - 110,000; Full time

Job summary

Confluent Health, LLC in the United States seeks an HR Technology Specialist to serve as a subject matter expert for UKG Pro, UKG Pro WFM, Power BI, and related HR technologies. You will troubleshoot complex issues, support reporting and analytics, and drive process improvements to enhance data accuracy and user experience.

The ideal candidate combines strong technical aptitude with analytical thinking and the ability to partner with HR, Payroll, Finance, and IT to deliver system enhancements

Qualifications

• Experience with UKG Pro and UKG Pro Workforce Management (WFM) as core platforms.
• Strong data analytics skills and ability to translate data into actionable insights.
• Experience configuring and supporting HR technology systems, reporting, and automation.

Responsibilities

• Serve as a subject matter expert for UKG Pro, UKG Pro WFM, and related workforce technology solutions.
• Troubleshoot complex system, process, and data issues; manage enhancements and corrections.
• Develop and maintain reports, dashboards, and analytics using Power BI and Excel.
• Partner with HR, Payroll, Finance, IT and leaders to drive workforce technology initiatives.
• Document processes, deliver production deployments, and promote data governance.

Skills

UKG Pro knowledge

HR technology expertise

Data analytics

Power BI

Education

Bachelor's degree in HR/IS/Business or related field

Tools

UKG Pro

UKG Pro WFM

Power BI

Excel

SQL

Job description

Overview

The HR Technology Specialist serves as a subject matter expert for workforce technology, data, and business processes, supporting the organization's use of UKG Pro, UKG Pro Workforce Management (WFM), Power BI,AIand related HR technologies. This roleis responsible fortroubleshooting complex issues, managing system enhancements, managing system corrections,supporting reporting and analytics needs, and driving process improvements that improve efficiency, data accuracy, and theoveralluserexperience. The role owns a high-volume Tier 2 support queue, resolving escalated errors that HR, Payroll, and field users could not get resolved at Tier 1, while balancing that queue with project work that permanently improves the HRIS platform

Success in this role requires strong technical aptitude, analytical thinking, attention to detail, and a natural curiosity to understand how systems, departments, leaders, processes, and data work together. The HR Technology Specialist independently researches issues, identifies root causes, develops scalable solutions, and manages work across both day-to-day support requests and larger business initiatives and software transformations. This role serves as an escalation point for complex workforce technology matters, partners directly with vendors and internal stakeholders to resolve issues and build new configurations, and supports organizational decision-making through reporting, people analytics, and data insights.

The ideal candidate combines expertise in workforce systems, reporting, and process improvement with a self-driven approach, strong problem-solving skills, and a commitment to continuous learning and operational excellence.

Responsibilities

Workforce Technology Administration & Support

• Serve as a subject matter expert for UKG Pro, UKG Pro Workforce Management (WFM), and related workforce technology solutions.

• Manage, prioritize, investigate, troubleshoot, test, and resolve complex system, process, and data issues escalated from shared services, vendor cases, business leaders, and other stakeholders.

• Own a high-volume Tier 2 ticket queue, investigating and resolving escalated issues that Tier 1 support was unable to solve for HR, Payroll, and field users, including managers, timekeepers, and employees.
• Triage and prioritize tickets based on business impact, payroll deadlines, number of users affected, and SLA commitments, ensuring pay-impacting issues are resolved ahead of payroll processing.
• Communicate clearly and professionally with users at every level, translating technical findings into plain language, setting realistic expectations, and keeping requesters informed through resolution.
• Document root cause and resolution for every escalated ticket, and build knowledge articles, troubleshooting guides, and training that enable Tier 1 to resolve similar issues without escalation.

System Optimization & Continuous Improvement

• Identifyneeds, implement improvements, support full-suite business processes, increase efficiency through system enhancements and technologies

• Test new products, scenarios, and workflows thoroughly while documenting results.

• Deliver configuration changes, testing activities, and final production deployments.

• Develop andmaintaindocumentation, procedures, and best practices that improve consistency, governance, and operational effectiveness.

Reporting, Analytics & Data Excellence

• Develop,maintain, and enhance reports, dashboards, and analyticsutilizingPower BI, UKG reporting tools, Excel, and other data platforms.

• Monitor data quality and integrity,identifydiscrepancies, perform audits, and partner with stakeholders to resolve data issues.

• Promote data governance standards and support efforts to improve the accessibility, accuracy, and reliability of workforce information.

Business Partnership & Project Delivery

• Partner with Human Resources, Payroll, Finance, Operations, Information Technology, and business leaders to support workforce technology initiatives and organizational priorities.

• Serve as a trusted technical resource, providing recommendations and guidance based on system capabilities, business needs, and best practices.

Learning, Innovation & Operational Excellence

• Maintainexpertisein UKG Pro, UKG Pro WFM, reporting technologies, and emerging workforce technology trends.

• Research new functionality, system capabilities, and industry best practices toidentifyopportunities for improvement and innovation.

• Apply analytical thinking, curiosity, and problem-solving skills to address unfamiliar challenges and deliver sustainable solutions.

• Contribute to a culture of continuous improvement, ever-evolving needs, operational excellence, and customer-focused service delivery.

Qualifications

Success in this role requiresdemonstratedexpertisein:

Systems & Technical Expertise–Applies advanced knowledge of workforce technologies, reporting tools, and system configurations to support business operations.

Problem Solving & Resourcefulness–Demonstrates curiosity, critical thinking, and the ability to independently navigate unfamiliar challenges.

Data Analytics & Decision Support– Utilizes Power BI, reporting tools, Excel, AI and workforce data toidentifytrends,validateinformation, support decision-making, and deliver actionable business insights.

Process Optimization & Continuous Improvement– Identifies opportunities to streamline processes, improve user experience, increase efficiency, and enhance data quality through standardization, automation, and technology enablement.

Business Partnership & Customer Focus – Builds strong working relationships across Human Resources, Payroll, Operations, Information Technology, and business leaders to understand needs, resolve issues, and deliver high-quality service and support.

Execution & Accountability – Successfully manages complex priorities, support requests, projects, and deadlines whilemaintainingaccuracy, attention to detail, and a commitment to delivering results.

Success is measured by:

• Timely response to and resolution of support requestsin accordance withestablished service level agreements (SLAs) and business priorities.

• Demonstrates ownership and accountability for assigned work, proactively managing priorities, timelines, and outcomes while keeping stakeholders informed.

• Successful andaccuratedelivery of projects, system enhancements, and process improvement initiatives within established timelines andobjectives.

• Proactive communication of priorities, timelines, risks, and expected completion dates.

• Continuous improvement of workforce technology, business processes, reporting capabilities, and data quality.

• Flexibility and commitment to support critical business priorities, project milestones, and time-sensitive organizational needs.

Required Qualifications

• Experience working with UKG Pro, UKG Pro Workforce Management (WFM), and connecting modules and integrations.

• 3+ years of experience supporting HR technology, HRIS, workforce management, payroll, or related business systems.

• Bachelor's degree in Human Resources, Information Systems, Business Administration, Analytics, Computer Science, or a related field; equivalent experience may be considered.

• Experience with system implementations and troubleshooting workforce technology solutions, including system configuration, testing, reporting, and issue resolution.

• Proficiencyin Microsoft Excel, including advanced formulas and lookup functions.

• Strong analytical, problem-solving, and root cause analysis skills.

• Ability to manage multiple competing priorities, projects, and support requests in a fast-paced environment.

• Strong communication, collaboration, independent project management, and customer service skills.

Preferred Qualifications

• Experience with the following: AI Technologies, Power BI, Power Query, Excel Macros/VBA, SQL

• Additional Certifications: UKG Pro certifications, UKG Pro WFM certifications, SHRM, CPP or similar professional equivalents

• Experience supporting large enterprises 5,000+ employees

About

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].