HR Systems & Process Improvement Specialist

Crane Payment Innovations; Malvern (AR); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Career growth

Paid time off

Medical insurance

Dental insurance

Vision insurance

401K

Flexible spending

Life insurance

Disability benefits

Childcare discounts

Tuition assistance

Community involvement

Global travel

Job summary

Crane Payment Innovations (CPI) is seeking a hybrid HR Operations professional based in Malvern, PA. You will partner with HR leaders and managers to implement processes, drive continuous improvement, and enhance the employee experience across a global organization.

Ideal candidates have a strong business sense, attention to detail, and a proactive approach to balancing strategic initiatives with day-to-day HR responsibilities. Knowledge of HR governance and data integrity is preferred.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Information Systems, Analytics, or related discipline.
• 4–7 years of progressive experience supporting HR operations, business processes, systems, reporting, or related functions.
• Experience with business systems, data, and process management in a professional environment.
• Ability to analyze information, identify trends, and communicate recommendations to stakeholders.
• Experience supporting projects, process improvements, or organizational initiatives from planning through implementation.

Responsibilities

• Support the execution and continuous improvement of HR operational processes and programs.
• Leverage data, technology, and business insights to inform decisions and priorities.
• Collaborate with stakeholders across locations and functions to identify opportunities for efficiency and scalability.
• Contribute to global and local HR initiatives, projects, and priorities.
• Maintain accuracy, integrity, and accountability across HR activities.

Skills

Analytical thinking

Problem solving

Organized

Collaborative

Data-driven

Education

Bachelor's degree in HR/Business/Analytics

Tools

Microsoft Excel

Microsoft PowerPoint

Data visualization tools

Job description

This position is a hybrid role based in the Philadelphia metro region, there is no relocation offered, only local candidates will be considered.

Have you ever used the self-checkout at Wal-Mart, Target, Home Depot? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding "YES", then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

This role is based in Malvern, PA and relocation is not offered for this role.

WHAT YOU’LL BE DOING

This is a great opportunity for someone looking to build broad, hands‑on experience across multiple areas of Human Resources while supporting a global organization. In this role, you will partner with HR leaders, employees, managers, and cross-functional stakeholders to support operational excellence, drive continuous improvement, and enhance the employee experience.

Responsibilities include

• Supporting the execution and continuous improvement of HR operational processes and programs.
• Leveraging data, technology, and business insights to help inform decision-making and organizational priorities.
• Collaborating with stakeholders across locations and functions to identify opportunities for increased efficiency, effectiveness, and scalability.
• Contributing to global and local HR initiatives, projects, and operational priorities.
• Maintaining a high level of accuracy, integrity, and accountability across HR activities and deliverables.
• Supporting organizational compliance, governance, and documentation requirements.
• Serving as a trusted operational resource for employees, managers, and HR partners.
• Participating in the evaluation and implementation of new tools, processes, and ways of working.
• Managing competing priorities in a fast-paced environment while delivering high-quality results.
• Providing support for additional business initiatives and special projects as needed.

WHO WE’RE LOOKING FOR

You bring a combination of curiosity, initiative, and a passion for improving how work gets done. You enjoy solving problems, working with data, building relationships, and finding practical solutions that create value for both employees and the business. You are comfortable operating in a dynamic environment, taking ownership of your work, and collaborating with stakeholders across all levels of the organization.

The successful candidate will demonstrate strong business acumen, attention to detail, a continuous improvement mindset, and the ability to balance both strategic initiatives and day‑to‑day operational responsibilities. You are energized by learning new technologies, improving processes, and helping teams make informed decisions.

Qualifications and Requirements

• Bachelor's degree in Human Resources, Business Administration, Information Systems, Analytics, or a related discipline.
• 4-7 years of progressive experience supporting HR operations, business processes, systems, reporting, or related functions.
• Experience working with business systems, data, and process management in a professional environment.
• Ability to analyze information, identify trends, and communicate recommendations to stakeholders.
• Experience supporting projects, process improvements, or organizational initiatives from planning through implementation.
• Strong organizational and problem‑solving skills with the ability to manage multiple priorities.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience with data visualization, reporting tools, dashboards, or workforce metrics preferred.
• Knowledge of HR processes, compliance requirements, and data governance practices preferred.

Personal Attributes

• Action Oriented: You display a sense of urgency and proactively drive projects and initiatives to completion.
• Analytical Thinker: You enjoy leveraging data and insights to solve complex business problems.
• Continuous Improvement Mindset: You consistently seek opportunities to streamline processes and improve outcomes.
• Customer Focused: You provide exceptional support to employees, managers, and business leaders.
• Technology Savvy: You are comfortable learning, optimizing, and administering HR technologies.
• Organized: You manage competing priorities while maintaining exceptional attention to detail.
• Collaborative: You build strong partnerships across HR, business teams, and functional stakeholders.
• Quality Communicator: You communicate clearly and effectively through both written and verbal channels.

WHAT WE’RE OFFERING

• Flexible work environment, hybrid role based in Malvern PA, no relocation will be offered for this role.
• Defined career growth plans with opportunities to go outside of your "comfort zone".
• Team Building activities that support innovation
• Generous paid time off, including sick and holiday.
• Medical, dental, & vision insurance.
• 401K with Company contribution.
• Flexible spending accounts.
• Life insurance and disability benefits.
• Discounts for childcare.
• Tuition assistance.
• Community involvement and volunteering events.
• Opportunities to travel and work at our global sites.

Sound interesting? Come see why we are OneCPI!