Human Resource Generalist - CAP

Keolis Commuter Services; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Keolis Commuter Services in Austin, TX seeks an HR Generalist to partner with the HR Manager and Director to administer day-to-day human resources activities, including employee relations, leave administration, recruiting and compliance. The role ensures compliance with company policies, reporting requirements, and client needs, coordinating closely on investigations, payroll, and other HR objectives.

The ideal candidate has 3+ years HR experience, investigative background, and knowledge of

Qualifications

• 3+ years progressive HR experience
• 2 years investigation experience
• Excellent knowledge of State's Employment laws
• Must be able to pass extensive background check
• SHRM Certified and/or the ability to achieve SHRM Certification within first 6 months of employment
• Travel required between facilities
• Legal knowledge and understating of HR practices and policies
• Transportation experience is helpful

Responsibilities

• Employee Relations/Labor Relations: proactively engage in employee and labor relations issues
• Be a liaison between management and employees to resolve employee relations issues and grievances for both union and non-union employees
• Recommend employee discipline as per the CBA
• Collaborate with site leadership on actionable employee decisions and ensure the delivery of high-quality HR processes
• Work within the CBA; experience in a union environment is a plus
• Conduct and complete employee investigations with professionalism and confidentiality
• May represent the Company at hearings
• May create work rules pertaining to site operations while adhering to the CBA
• Demonstrate employee advocacy and develop a reputation as a neutral and approachable HR professional serving all employees
• Build a solid working relationship with union representatives to seek a common resolution to employee grievances
• Lead HR and business project initiatives
• Implement HR operational strategies
• Conduct and analyze exit interviews
• Engage in employee development activities
• Develop and implement facility-staffing strategies inclusive of community outreach
• Manage programs, policies, and procedures in support of change management and company culture
• Support management with the performance review process
• Ensure legal compliance by monitoring and implementing company policy, procedures, federal and state law and its requirements
• Maintain employee files by designing a filing retrieval system in addition to maintaining electronic employee records to view past and current personnel records
• Contributes to the leadership team in accomplishing HR related tasks pertaining to the client's request
• May be assigned as a subject-matter expert on one or more human resource disciplines for the company
• Evaluates potential issues or service needs and formulates strategic responses

Skills

Excellent communication

Organizational skills

HR learning and training

Critical thinking

Ethical HR practices

Interpersonal skills

Payroll processing

Knowledge of CBA

Job description

The Human Resources Generalist serves as a collaborative business partner to the location's Human Resources Manager and Director of Human Resources in the day-to-day administration of human resources, employee/labor relations, leave administration, recruitment and compliance administration. This position ensures compliance with Keolis's Human Relations policies, reporting requirements, customer service, and the Client requirements. This position will be required to closely coordinate on all HR functions, including but not limited to investigations, recruiting, leave administration, compliance, payroll and other key employment objectives. A successful candidate in this role will have specific expertise in human resources, employee/labor relations as well as have experience working in an environment challenged regularly by conflicting priorities.

Knowledge and Experience:

• 3+ years progressive HR experience
• 2 years investigation experience
• Excellent knowledge of State's Employment laws
• Must be able to pass extensive background check
• SHRM Certified and/or the ability to achieve SHRM Certification within first 6 months of employment
• Travel required between facilities
• Legal knowledge and understating of HR practices and policies
• Transportation experience is helpful

Skills:

• Excellent communication skills – reading, writing, and speaking
• Organizational skills a must
• Commitment to ongoing HR learning and training
• Strong critical thinking skills
• An ethical approach to HR practices
• Strong interpersonal skills
• Payroll processing knowledge
• Knowledge of CBA

Key Accountabilities:

• Employee Relations/ Labor Relations
• Proactively engage in employee and labor relations issues.
• Be a liaison between management and employees to resolve employee relations issues and grievances for both union and non-union employees.
• Recommend employee discipline as per the CBA.
• Collaborate with site leadership on actionable employee decisions and ensure the delivery of high-quality HR processes.
• Work within the CBA, experience in a union environment a plus.
• Conduct and complete employee investigations with professionalism and confidentiality
• May represent the Company at hearings.
• May create work rules pertaining to site operations while adhering to the CBA.
• Demonstrate employee advocacy and develop a reputation as a neutral and approachable HR professional serving all employees.
• Build a solid working relationship with union representatives to seek a common resolution to employee grievances.

HR Operational Functions:

• Lead HR and business project initiatives.
• Implement HR operational strategies.
• Conduct and analyze exit interviews.
• Engage in employee development activities.
• Develop and implement facility-staffing strategies inclusive of community outreach.
• Manage programs, policies, and procedures in support of change management and company culture.
• Support management with the performance review process.
• Ensure legal compliance by monitoring and implementing company policy, procedures, federal and state law and its requirements.
• Maintain employee files by designing a filing retrieval system in addition to maintaining electronic employee records to view past and current personnel records.
• Contributes to the leadership team in accomplishing HR related tasks pertaining to the client's request.
• May be assigned as a subject-matter expert on one or more human resource disciplines for the company.
• Evaluates potential issues or service needs and formulates strategic responses.

Talent and Recruitment:

• Leads talent management in establishing recruiting, testing, and interviewing programs.
• Manage candidate staffing, selection and community outreach.
• Run background screening for all new hires, and annually for current employees.
• Partner with the recruiting department in creating job requisitions and seeking their approval
• Maintain job boards and internal postings as per CBA.
• Collaborate with the leadership team in selecting a candidate.
• Maintain work structure by updating job requirements and job descriptions for all positions.
• Conduct onboard training in educating employees on their work assignments, and site orientation.

Compensation/ Benefits/Payroll function:

• Conduct periodic pay surveys, job evaluations, employee incentives.
• Process promotions, and demotions.
• Responsible for providing new employees with benefits log-in information and access to me@keolis portal.
• Assist employees on their selected benefits electronically.

Training and Development:

• Train managers on candidate selection and interviewing skills, coaching and disciplining employees.
• Conduct orientation training for all newly hired employees and give tours to the facility.
• Oversee and create the implementation of training with the use of a tracking system.

Leaves of Absence:

• Partner with the Leave Administrator in processing all leave of absences (FMLA, PDL, ADA, Workers Comp).
• Notify employees of their approved/denied leave via letter and administer all applicable pamphlets and information to the employee to remain compliant with all applicable laws
• Complete and keep up to date leave trackers
• Collect benefit payments for those employees on leave

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.