HR Shared Services Specialist - Benefits

MED Medtronic Inc; Minnesota; On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) plan + employer match

Tuition assistance/reimbursement

Paid time off

Job summary

Medtronic’s HR Shared Services Team delivers HR support at scale from its Minneapolis headquarters. The role focuses on benefits, leave, and disability programs, ensuring accurate processing, data integrity, and responsive service. It partners with HR, payroll, and vendors to drive improvements and automation.

The position emphasizes on-site work (four days/week) with opportunities to contribute to continuous process improvements and system enhancements across HR workflows.

Qualifications

• Requires a high school diploma and 2+ years of experience in employee benefits, leave, disability or HR service delivery processes.
• Preferred: hands-on experience administering U.S. benefits and leave programs (ERISA, HIPAA, COBRA, FMLA, ACA).
• Experience with HRIS and benefits administration systems such as Workday.

Responsibilities

• Administer U.S. health and welfare benefit programs (medical, dental, vision, life, AD&D, FSA, HSA).
• Support enrollments, life event changes, terminations, and other benefits transactions.
• Assist with annual open enrollment activities and communication.
• Administer disability and leave programs (short/long-term disability, FMLA).
• Serve as escalated resource for inquiries on benefits, leave, disability, and time-off programs.
• Collaborate with internal stakeholders and external vendors to resolve complex cases.

Skills

Excel

Power Automate

Communication skills

Customer service

Problem solving

Critical thinking

Education

High school diploma

Tools

Workday

HRIS

Job description

We anticipate the application window for this opening will close on - 14 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Medtronic's HR Shared Services Team helps deliver HR support and services at scale by executing standardized HR processes, partnering with HR Business Medtronic’s HR Shared Services Team is helping define the future of HR by delivering scalable, high-quality support that enhances the employee experience and drives operational excellence. This role is essential to ensuring accurate, timely, and professional service across benefits, leave, and disability programs while supporting continuous improvement, automation, and smarter ways of working. Located at Medtronic's headquarters in Minneapolis, MN, this role is onsite four days per week. The HR Shared Services Specialist plays an important role in delivering a high-quality employee experience through accurate, timely, and professional HR support. This position partners across HR, payroll, and external vendors to support benefits, leave, disability, and related programs while helping ensure data integrity, operational consistency, and strong service delivery. In addition to managing day-to-day support, this role contributes to continuous improvement efforts that strengthen processes, enhance efficiency, and support the evolving future of HR through smarter systems, documentation, and automation.

Primary Responsibilities

• Administer U.S. health and welfare benefit programs, including medical, dental, vision, life insurance, AD&D, FSA, HSA, and related offerings
• Support employee enrollments, qualifying life event changes, terminations, and other benefits transactions
• Assist with annual open enrollment activities, including employee communications, system updates, issue resolution and process support
• Administer disability and leave programs, including short-term disability, long-term disability, FMLA, and other time‑off policies
• Serve as an escalated resource for employee and manager inquiries related to benefits, leave, disability, and time‑off programs
• Partner with internal stakeholders and external vendors to research and resolve complex cases
• Audit transactions and data to ensure accuracy, compliance, and timely processing
• Generate reports and support compliance reviews, process documentation, and HR projects
• Identify and help implement process improvements, system enhancements, and service delivery efficiencies, including opportunities for automation
• Support testing, issue tracking, and updates related to HR systems and workflows

Required Qualifications

• High school diploma (or equivalent) and 2+ years of experience in employee benefits, leave, disability or HR service delivery processes, or an advanced degree.

Preferred Qualifications

• Hands‑on experience administering U.S. benefits and leave programs, including ERISA, HIPAA, COBRA, FMLA, and ACA‑related processes
• Experience supporting employee benefits administration in a shared services or HR operations environment
• Experience with HRIS and benefits administration systems such as Workday
• Strong proficiency in Microsoft Excel and Power Automate, with the ability to analyze data, build reports, streamline workflows, and support automation efforts that improve operational efficiency
• Excellent communication, customer service, problem‑solving, and critical thinking skills, with the ability to assess complex issues, identify root causes, and recommend effective solutions
• Strong attention to detail with the ability to manage multiple priorities in a fast‑paced environment
• Experience working independently while partnering effectively across HR teams, payroll, and vendors
• Experience working with benefits carriers, third‑party administrators, or other external vendors
• Experience with process improvement, testing, or system configuration activities
• Experience creating SOPs, knowledge articles, or process documentation
• Familiarity with multi‑state benefits or leave administration
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. §214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co‑workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise‑wide workforce planning approach, U.S. work authorization sponsorship (H‑1B, TN, J, etc.) is offered exclusively for Principal‑level roles and above, where specialized expertise aligns with long‑term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$64,000.00 - $96,000.00

This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:

• Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long‑term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well‑being program)
• The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short‑term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, enhances and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact the whole ecosystem. We put people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need.

Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient‑facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here.