HR Shared Services Analyst

Goodwill Industries of Houston

Houston (TX)

On-site

USD 55,000 - 75,000

Full time

3 days ago

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Job summary

Goodwill Industries of Houston is seeking an HR Shared Services Analyst to provide Tier 1 HR support across the employee lifecycle. You will work with Workday, Paycor, and other HR channels to deliver accurate service, respond to inquiries, and triage complex cases.

Responsibilities include maintaining HRIS records, supporting onboarding and payroll questions, and generating workforce reports. Growth includes learning Workday and participating in project initiatives with HR teams.

Qualifications

High School Diploma or GED required; Bachelor’s preferred; HR Certification desired.
Experience with Workday or other HRIS systems; comfortable learning new tech.
Experience in HR Shared Services and employee lifecycle activities.
1–2 years in HR, customer service, or analytics; project team experience with test cases.
Familiarity with HR processes, data integrity, and reporting.

Responsibilities

Serve as Tier 1 for HR inquiries via Service Desk, email, phone, or portal.
Maintain HRIS records across Workday/Paycor and ensure data integrity.
Assist with onboarding, benefits, payroll questions, and compliance tasks.
Generate HR reports and dashboards; support audits and documentation.
Identify process improvements and contribute to SOP updates.

Skills

Workday experience

Customer service

Analytics

Communication

Project coordination

Education

High School Diploma or GED

Bachelor's degree preferred

HR Certification desired

Tools

Workday

Paycor

AssureHire

PowerBI

Microsoft Office (Excel)

Job description

Reports To:

Manager, Shared Services & Benefits

FLSA Status:

Exempt

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

The HR Shared Services Analyst serves as the first point of contact (Tier 1) for employees, managers, candidates, and vendors, providing high-volume transactional, administrative, and customer-focused HR support across the employee lifecycle. This role delivers timely, accurate, and consistent HR services originating from the service desk system, HRIS platforms (e.g., Workday, Paycor (sunsetting), AssureHire), and other HRchannels.

The person in this position will have the opportunity to learn Workday, through both traditional learning opportunities as well as serving on the Implementation Project Team. The position supports HR Teams, including HR Business Partners, Talent Partners, Employee Relations Partners and other HR functions; administers FMLA/ADA/Other Leave programs, & triages Payroll issues. It also supports Benefits and Compensation, specifically through HRIS systems, ensuring data integrity and a high-quality employee experience. Complex or sensitive matters are escalated to senior HR Shared Services staff or appropriate individuals. Acts as a knowledgeable HR ambassador, providing responsive, customer-focused support to all associates. Effectively assesses inquiries, provides basic guidance, and identifies appropriate resources.

Essential Duties and Responsibilities:

Service Delivery & Employee Case Management (Tier 1)

Serve as first point of contact for HR-related inquiries via Service Desk, email, phone, or HR portal
Respond to questions related to benefits, payroll, HR policies, compensation, employment verification, and HR systems
Resolve standard inquiries using knowledge articles, Standard Operating Procedures (SOPs), and job aids
Route complex, sensitive, or escalated cases to Tier 2 or COE partners
Ensure adherence to service level agreements (SLAs) for response and resolution times

HR Transaction Support (Employee Lifecycle Execution)

Assist with employee lifecycle transactions
Maintain accurate HRIS records and ensure data integrity across systems (Workday, Paycor, or equivalent)
Execute standardized workflows and ensure compliance with internal controls

HR Administrative Support

Ensure accuracy of personnel documentation and employee records
Audit onboarding coordination, including I-9 and pre-employment documentation

Reporting, Analytics & Documentation

Generate recurring and ad hoc reports, dashboards, and workforce metrics
Support audit reporting and compliance documentation (e.g., Executive, CARF, HR operational audits)
Maintain accurate case documentation, employee records
Support data validation and reporting accuracy across HR systems

Compliance, Audit & Program Support

Conduct and support audits including:
- Personnel file audits
- Pre-boarding audits
- License/certification tracking
- Data integrity audits
Assist with administrative HR requests as needed
Identify opportunities to improve HR processes, workflows, and the employee experience
Recommend updates to knowledge base articles and standard operating procedures
Support adoption of self-service tools and HR technology enhancements
Participate in continuous improvement initiatives across HR

QUALIFICATIONS:

Education/Specialized Training/Licensure: High School Diploma or GED equivalent required, Bachelors Degree preferred, HR Certification desired.
Experience with Workday or other HRIS system preferred; must be familiar with systems and enjoy learning and using new technology.
Familiar with project methodology and writing both specification and end user documentation
Work Experience: 1-2 years of HR, customer service, or analytics experience; project team experience, particularly focused on creating and executing test cases
Experience working in HR Shared Services; familiarity with HR processes and employee lifecycle activities
Software Proficiencies: Microsoft Office Suite, particularly Excel; knowledge of PowerBI or other data warehouse systems preferred; knowledge of appropriate use of AI, Experience with HRIS or ticketing systems

Additional Responsibilities:

Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
Maintain a high level of confidentiality.
Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
Adhere to local, state, and federal laws and regulations.

Minimum Qualifications:

Education/Specialized Training/Licensure: High School Diploma or GED equivalent required, Bachelors Degree preferred, HR Certification desired.
Experience with Workday or other HRIS system preferred; must be familiar with systems and enjoy learning and using new technology.
Familiar with project methodology and writing both specification and end user documentation
Work Experience: 1-2 years of HR, customer service, or analytics experience; project team experience, particularly focused on creating and executing test cases
Experience working in HR Shared Services; familiarity with HR processes and employee lifecycle activities
Software Proficiencies: Microsoft Office Suite, particularly Excel; knowledge of PowerBI or other data warehouse systems preferred; knowledge of appropriate use of AI, Experience with HRIS or ticketing systems
Must be highly organized and have strong attention to detail.
Experience coordinating multiple projects simultaneously.
Ability to communicate and interact well with a variety of personality types.
Excellent communication, decision-making, and problem-solving skills.
Strong collaborative and presentation skills.
Must have reliable transportation to travel to work locations.
Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.