HR Services Representative III

PETCO Animal Supplies Stores, Inc.; Natick (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking an HR Services Representative III to provide timely HR support to employees, field leadership and HR partners with escalated inquiries and requests related to HR systems and policies.

This role focuses on navigating Workday and Dayforce, maintaining SOPs, and driving adoption of self-service tools while ensuring confidentiality and accuracy in responses.

Qualifications

• 3+ years in Human Resources, Payroll or Benefits.
• Associate or bachelor’s degree in a related field.
• Experience in HR service center case handling.
• Experience with Workday HRIS.

Responsibilities

• Provide technical HR system guidance (Workday) and time/attendance support.
• Assist HR partners with compliance matters and policy questions.
• Resolve escalated HR inquiries accurately and promptly.
• Promote self-service adoption through internal resources.
• Maintain SOPs and document Workday/Dayforce procedures.
• Support training and mentor HR Services Representatives.
• Provide backup coverage for HRSC phone line.
• Stay updated on policy changes to ensure timely resolutions.

Skills

HR experience

Workday (HCM) experience

Payroll/Benefits knowledge

MS Office

English communication

Customer service

Workload management

Education

Associate or bachelor’s degree in related field

Tools

Workday

Dayforce

MS Office

Job description

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be “where the pets go” to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Position Summary:

The HR Services Representative III role is to provide timely and accurate HR support to employees, field leadership and HR partners with escalated inquiries and requests related to HR systems, compliance, policies, procedures. This role is crucial in driving the continual adoption of employee and manager self-service by providing knowledge and technical support with navigating Petco’s Human Capital Management (HCM) system, time and attendance system and self-service processes.

Job Functions:

• Provide technical support and guidance with HR systems including, but not limited to HCM (Workday) and time and attendance system (Dayforce)
• Provide guidance and support to HR partners regarding compliance matters
• Demonstrate outstanding problem-solving skills to resolve escalated HR inquiries and requests related to Workday and Dayforce in a timely, accurate and professional manner
• Drive continuous adoption of employee and manager self-service within the organization by helping with navigating internal resources on Human Resources technology tools, policies, and procedures
• Complete transactional work as needed to support according to internal job movement in alignment with Petco policies and procedures
• Maintain SOPs and other documentation for Workday and Dayforce transactional-related procedures
• Support training initiatives for and provide mentorship and guidance to HR Services Representatives as necessary
• Provide back-up support to HR Services Representatives with management of HRSC phone line
• Stay informed on changes to policies and practices to contribute to the timeliness of resolution
• Meet or exceed service level agreement metrics regarding commitments to case resolution timeframes

Required Skills and Qualifications:

• 3+ years of experience working in Human Resources, Payroll or Benefits
• Associate or bachelor’s degree in a related field or applicable experience
• Previous HR Service Center case handling experience
• Previous Workday (HCM) experience
• Strong computer skills with Microsoft Office and HR systems
• Excellent English verbal and written communication skills
• Excellent customer service skills
• Ability to manage high workloads and conflicting priorities
• Ability to handle sensitive information with confidentiality and professionalism

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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