Director, Engineering - Infrastructure

PETCO Animal Supplies Stores, Inc.; Natick (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking an experienced IT Infrastructure Leader to join our leadership team and drive the strategic direction of information technology across the organization.

You will oversee 24/7 infrastructure operations, guide architecture decisions, manage budgets, and lead cross‑functional teams through complex projects, partnering with procurement and external vendors to deliver value to Petco and its stores.

Qualifications

• Bachelor’s degree in Information Systems or equivalent.
• At least 10 years of progressive IT experience, including 5 years in a managerial role.
• Experience across multiple platforms and emerging technologies.
• Strong decision‑making, interpersonal and project management skills.
• Excellent verbal and written communication with senior management.
• Vendor management and contract experience.
• Ability to lead cross‑functional teams and manage multiple projects.

Responsibilities

• Lead IT leadership team, optimize IT investments in the most efficient and effective manner; define strategic IT direction.
• Ensure infrastructure platforms remain operational 24/7 and ensure redundancy and disaster recovery capabilities.
• Make architecture decisions to maximize reliability, performance and security; safeguard integrity of infrastructure.
• Prepare and manage department budgets and lead IT teams.
• Oversee infrastructure projects, manage vendor partnerships, and coordinate with Procurement on acquisitions.
• Plan and implement policies to avoid service interruptions and improve operations.
• Establish and maintain vendor partnerships to deliver value and support PETCO’s goals.

Skills

Vendor management

Project management

Communication

Leadership

IT strategy

Cross-functional collaboration

Education

Bachelor’s degree in Information Systems

Tools

IT infrastructure platforms

Job description

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be “where the pets go” to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Essential Job Functions:

The partner must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation:

• Be an active member of the leadership team, working to optimize the utilization of IT investments in the most efficient and effective manner. Oversee emerging technology strategy, development, and deployment. Evaluate, select, implement and maintain technology conforming to the IT Reference Architecture in support of business functions. Work cross‑functionally to establish the strategic direction of information technology and its utilization to benefit the company.

• Ensure that PETCO’s infrastructure platforms remain operational on a 24‑hour basis; directs the teams as necessary that troubleshoots and resolves infrastructure/operations problems; and that systems have the necessary levels of redundancy and disaster recovery capabilities to meet business needs.

• Make decisions on infrastructure architecture and design that will maximize reliability, performance and scalability while taking advantage of new, cost‑effective technologies as they become available. Ensure the integrity of Petco’s infrastructure as it relates to security and stability.

• Prepare and successfully manage department budgets and lead the assigned IT teams.

• Oversee specific infrastructure technology projects and ensure the infrastructure components are planned, implemented, and executed well for all projects. This includes managing teams of technical personnel through all phases of project development, roll‑out and implementation. Interface with other departments and management through the project process and manage changes to project plans. Propose budgets and schedules, set timetables for information systems projects, allocate resources, monitor progress and troubleshoot solutions to project challenges.

• Plan and implement policies, procedures and systems to avoid service interruptions and continuously improve infrastructure operations and processes. Plan and oversee implementation of facilities and system modifications and upgrades.

• Establish and maintain multiple vendor partnerships to ensure they provide optimal service and long‑term benefits and support to PETCO’s strategic and operational business goals. Ensure outsource partners operate to the required levels, continuously improve, and deliver the required value and levels of support to Petco. Partner with Procurement on the investigation, evaluation, and acquisition of vendor products and services.

Education/Experience:

• Bachelor’s degree with emphasis in Information Systems or the equivalent combination of education and experience required.

• Minimum of 10 years progressively responsible experience including 5 years at the manager level.

• Must be skilled across multiple platforms and technologies including current knowledge on emerging technologies and their application.

• Excellent decision‑making, interpersonal and project management experience. A thorough understanding of all elements of a project lifecycle is necessary.

• Well‑developed verbal and written communication skills are required to interact professionally and effectively with all internal and external contacts including senior and executive management.

• Strong written and verbal communication skills including the ability to influence strategic information systems decisions.

• Must have vendor management skills including contract experience and vendor performance management.

• Must be able to work on multiple projects simultaneously and manage cross‑functional teams.

Note:

Current responsibilities are impacted by company and team priorities that may have evolved from what is displayed in the Workday job profile. The description provides general job duties and requirements, but the partner’s manager may assign additional responsibilities or tasks depending on business needs.

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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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