Sr. Manager, Human Resources (Retail/Field)

Petco; San Diego (CA); On-site; USD 137,000 - 227,000; Full time

Benefits offered by this job

Petco Total Rewards

Health benefits

401K

Incentives

PTO

Job summary

Petco Animal Supplies, Inc. seeks a Senior Manager, HR Services to lead an evolving HR Services function, define practices, ensure compliance, and improve efficiency with a data-driven, customer-centric approach.

You will partner with HR COEs and Operations from planning through implementation and change management, affecting partner experience and productivity. You will drive scalable processes, manage the HR Services team, and deliver insights through analytics, while maintaining strict

Qualifications

• 8+ years across HR functions including LOA, Benefits, Compensation and Payroll.
• 2+ years of people leadership/management experience.
• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Strong analytical capabilities with data reporting and problem solving.
• Consultative guidance on LOA, Benefits, Compensation and Payroll.
• Excellent communication with both technical and non-technical stakeholders.
• Ability to influence across geographies and teams; adaptable and confidential.
• Proficient in MS Excel, Word, PowerPoint and Workday.
• Advanced degree and global HR experience are a plus.

Responsibilities

• Develop and implement scalable, compliant HR shared services processes.
• Lead HR Services team to ensure accurate and timely employee requests.
• Manage vendor relationships and identify improvement opportunities.
• Design HR Services SLAs, policies and end-user training materials.
• Produce metrics and use HR Analytics to address gaps and pain points.
• Oversee HR Compliance including I-9s and data retention.
• Collaborate with HR COE to implement new shared services with workflow integration.
• Review SOPs annually and keep materials updated and accessible.
• Serve as knowledge expert on HR Services projects and initiatives.
• Resolve complex non-routine HR Services issues and communicate actions.

Skills

HR management

LOA & Benefits

Payroll

Data analysis

Leadership

Communication

Excel

PowerPoint

Workday

Education

Bachelor’s degree in Human Resources or related

Advanced degree preferred

Tools

Workday

MS Excel

MS Word

PowerPoint

Job description

Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Position Summary

The Senior Manager, HR Services will play an essential role in managing an evolving HR Services function, defining HR Services practices, managing HR Services compliance requirements, and improving process efficiency with a data-driven and customer centric approach. This role will partner closely with the HR COEs and HR Operations teams in managing initiatives from the planning and design phases through implementation and change management all while accounting for immediate and long-term impact to the partner experience and business productivity.

Key Responsibilities

• Develop and implement HR shared services processes that encompass the partner (employee) lifecycle and are efficient, scalable, and legally compliant
• Manage the HR Services team to ensure accurate and timely processing of partner (employee) requests
• Provide effective vendor management to ensure compliance with contractual terms and agreed deliverables as well as proactive identification of enhancement opportunities to meet evolving business needs
• Design and implement HR Services SLAs, related policies, and training materials for end users
• Produce and communicate regular metrics to stakeholders and utilize HR Analytics to develop solutions that address pain points and process gaps
• Oversee HR Compliance, i.e. I-9s, timely-terms, data retention and other areas as assigned
• Drive collaborative solutioning with HR COE leadership teams to research and implement new HR shared services with seamless workflow integration
• Conduct annual review of SOPs and ensure all materials are updated and accessible
• Serve as knowledge expert for the HR Services team on special projects and key HR/business initiatives
• Research, resolve and communicate appropriate action for complex non-routine HR Services issues

  Minimum Requirements

  • 8+ years of experience working across various HR functional areas, strong expertise in LOA, Benefits, Compensation, and Payroll
  • 2+ years of people leadership/management experience
  • Bachelor’s degree in Human Resources, Business Administration, or other related area
  • Proven analytical capabilities; experience developing reporting mechanisms and working with large amounts of data to identify root causes, recognize patterns, and solve complex problems
  • Track record of providing consultative guidance to managers/HR professionals around Leave of Absence, Benefits, Compensation, Payroll
  • Exceptional communication skills: excellent at communicating with both technical and non-technical stakeholders and possesses ability to develop executive level reports and presentations
  • Capacity to lead and influence partners and can facilitate action and commitment with partners across all levels, geographies, and backgrounds
  • Comfortable in a fast-paced environment, flexible and demonstrated adaptability to changing business conditions and needs
  • Ability to handle highly sensitive information with absolute confidentiality and professionalism
  • Ability to quickly conceptualize, think critically, and develop framework
  • Ability to multitask, deal with ambiguity, and work collaboratively in a team environment
  • Ability to work independently and in a group setting with little direction and without direct supervision
  • Advanced skills in MS Excel, Word, PowerPoint
  • Proficient Workday skills

  Preferred Qualifications

  • Advanced degree in Human Resources, Business Administration, or other relevant area(s)
  • Global HR experience
  • Experience working in multi-unit environments

  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

  The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

  Salary Range: $137,100.00 - $227,000.00

  Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

  Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.