HR Services I- PT

Avis Budget Group; Tulsa (OK); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Plan

Employee discounts

Employee Assistance Program

Job summary

A leading mobility solutions provider is seeking an HR Employee Support Representative to manage HR related queries, provide assistance via multiple channels, and enhance employee experiences. The ideal candidate will have a minimum high school degree, at least one year of relevant experience, and strong communication skills. This part-time role offers $16.00 hourly with several employee benefits. This is a great opportunity to join a supportive team dedicated to continuous improvement in HR services.

Qualifications

• Minimum high school degree required.
• One year experience in customer service or human resources.
• Excellent oral and written communication skills are essential.

Responsibilities

• Respond to HR queries through various channels.
• Educate employees on HR services and tools.
• Research and resolve HR-related issues.

Skills

Excellent communication skills

Problem solving skills

Organizational skills

Customer service skills

Ability to work independently

Education

High school degree

Tools

Microsoft Office applications

Workday

Job description

The T1 HR Employee Support Representative is responsible for administration of HR related queries and execution of HR transactions. Supporting an effective employee experience within agreed service level.

The team receives activity through case management, system notifications, phone calls and chat service as the first point of help for HR queries, across multiple countries.

What you'll do:

• Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and elevate as needed following the appropriate processes.
• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
• Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
• Probes cases to determine root cause of the issue or question in order to provide accurate answers.
• Identifies and researches incoming queries from employees.
• Ensures that documentation and employee requests meet the policy for each process.
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Works independently on most routine tasks.
• Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Responsible for maintaining all compliance requirements of dedicated HR shared service processes.
• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
• Performs duties according to service level agreements.

What we're looking for:

• Minimum high school degree
• At least one year experience in customer services and/ or human resources area
• Excellent oral and written communication skills to answer employees' queries effectively
• Excellent problem solving skills and strong customer service skills
• Strong organizational skills for tracking and documenting
• Ability to work both independently and in teams
• Proficient in Microsoft Office applications

Extra Points for this:

• Additional language - Spanish
• Workday or other HRIS experience
• Experience in an HR Service Center / Contact Center Operation
• HR Certification
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.

This role requires the ability to lift up to 15 pounds and enter and exit vehicles. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

Part time hours are 10:00 am to 2:00 pm.

The base salary for this position is $16.00 hourly. Factors which may affect starting pay within this range may include skills, education, experience and other qualifications of the successful candidate.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.