HR Service Delivery & Moveworks Lead

Cognizant; Santa Fe (NM); Remoto; USD 119.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Descrizione del lavoro

Cognizant Technology Solutions Corporation is seeking an HR Service Delivery & Moveworks Lead to drive HRSD and Moveworks capabilities across North America, with a focus on billable delivery and Center of Excellence activities.

You will partner with delivery teams to manage escalations, own the HRSD roadmap, and develop reusable solutions. The role emphasizes collaboration with Academy for upskilling delivery associates and maintaining delivery standards.

Competenze

• Current CIS-HR certification or equivalent demonstrable depth in HRSD implementation.
• Hands-on experience integrating or administering Moveworks, or a comparable enterprise search or agentic-assist platform, alongside ServiceNow.
• Strong case-management, HR process design, and client-facing consulting skills.

Mansioni

• Provide architecture-level support for complex HRSD implementations, including multi-department case management, Moveworks search and agentic integrations, and HRSD–ITSM solutions.
• Partner with delivery teams to triage and resolve priority-one and priority-two (P1/P2) HRSD and Moveworks technical escalations within agreed service-level agreements.
• Own the HRSD and Moveworks roadmap and represent it in quarterly customer roadmap reviews; lead solution architecture for complex requests for proposals (RFPs) and establish delivery standards and quality assurance gates.
• Build and maintain the HRSD accelerator catalog with GDN support, including the Q4 FY26 common workflow accelerator pack, to create reusable solutions across accounts.
• Partner with the Academy to deliver HRSD and Moveworks upskilling cohorts for delivery associates, prioritizing training based on capability ratings.

Conoscenze

Case-management

HR process design

Client-facing consulting

Formazione

CIS-HR certification or equivalent

Strumenti

Moveworks integration/ administration

Enterprise search

Agentic-assist platform

ServiceNow

Descrizione del lavoro

HR Service Delivery & Moveworks Lead

About the role

As an HR Service Delivery & Moveworks Lead, you will make an impact by leading Cognizant’s HR Service Delivery (HRSD) and Moveworks capability across North America. As a member of the Center of Excellence (CoE), you will collaborate with delivery teams, customers, and Academy partners to support complex implementations, resolve technical escalations, and build reusable solutions and advisory relationships across accounts. You will dedicate at least 60% of your capacity to billable delivery activities and up to 40% to core CoE responsibilities.

In this role, you will:

• Provide architecture-level support for complex HRSD implementations, including multi-department case management, Moveworks search and agentic integrations, and HRSD–IT Service Management (ITSM) solutions.
• Partner with delivery teams to triage and resolve priority-one and priority-two (P1/P2) HRSD and Moveworks technical escalations within agreed service-level agreements.
• Own the HRSD and Moveworks roadmap and represent it in quarterly customer roadmap reviews; lead solution architecture for complex requests for proposals (RFPs) and establish delivery standards and quality assurance gates.
• Build and maintain the HRSD accelerator catalog with GDN support, including the Q4 FY26 common workflow accelerator pack, to create reusable solutions across accounts.
• Partner with the Academy to deliver HRSD and Moveworks upskilling cohorts for delivery associates, prioritizing training based on capability ratings.

Work model

Remote

What you need to have to be considered

• Current CIS-HR certification or equivalent demonstrable depth in HRSD implementation.
• Hands-on experience integrating or administering Moveworks, or a comparable enterprise search or agentic-assist platform, alongside ServiceNow.
• Strong case-management, HR process design, and client-facing consulting skills.

These will help you stand out

• Exposure to Now Assist or AI Agents, supporting the CoE’s agentic AI focus within HRSD.

Salary and other compensation

Applications will be accepted through November 30, 2026.

The annual salary for this position is $119,000–$139,500, depending on the successful candidate’s experience and other qualifications.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.