HR Service Delivery & Moveworks Lead

Cognizant; Jackson (MS); Remote; USD 119,000 - 140,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking an HR Service Delivery & Moveworks Lead to guide HRSD and Moveworks capabilities across North America, with a mix of billable delivery and CoE responsibilities. The role emphasizes architecture, roadmap leadership, and scalable solutions across accounts.

You will partner with delivery teams and Academy to drive HRSD initiatives, ensure quality, and deliver reusable accelerators, while maintaining strong client-facing advisory relationships.

Qualifications

• Current CIS-HR certification or equivalent demonstrable depth in HRSD implementation.
• Hands-on experience integrating or administering Moveworks or similar enterprise search with ServiceNow.
• Strong case-management, HR process design, and client-facing consulting skills.

Responsibilities

• Provide architecture-level support for complex HRSD implementations and integrations.
• Partner with delivery teams to triage and resolve P1/P2 HRSD and Moveworks escalations within SLAs.
• Own the HRSD and Moveworks roadmap and lead RFP solution architecture.
• Build and maintain the HRSD accelerator catalog and reusable solutions.
• Collaborate with the Academy to deliver HRSD and Moveworks upskilling cohorts.

Skills

CIS-HR certification

Moveworks integration

Client-facing consulting

HR process design

Tools

Moveworks

ServiceNow

Job description

HR Service Delivery & Moveworks Lead

About the role

As an HR Service Delivery & Moveworks Lead, you will make an impact by leading Cognizant’s HR Service Delivery (HRSD) and Moveworks capability across North America. As a member of the Center of Excellence (CoE), you will collaborate with delivery teams, customers, and Academy partners to support complex implementations, resolve technical escalations, and build reusable solutions and advisory relationships across accounts. You will dedicate at least 60% of your capacity to billable delivery activities and up to 40% to core CoE responsibilities.

In this role, you will:

• Provide architecture-level support for complex HRSD implementations, including multi-department case management, Moveworks search and agentic integrations, and HRSD–IT Service Management (ITSM) solutions.
• Partner with delivery teams to triage and resolve priority-one and priority-two (P1/P2) HRSD and Moveworks technical escalations within agreed service-level agreements.
• Own the HRSD and Moveworks roadmap and represent it in quarterly customer roadmap reviews; lead solution architecture for complex requests for proposals (RFPs) and establish delivery standards and quality assurance gates.
• Build and maintain the HRSD accelerator catalog with GDN support, including the Q4 FY26 common workflow accelerator pack, to create reusable solutions across accounts.
• Partner with the Academy to deliver HRSD and Moveworks upskilling cohorts for delivery associates, prioritizing training based on capability ratings.

Work model

Remote

What you need to have to be considered

• Current CIS-HR certification or equivalent demonstrable depth in HRSD implementation.
• Hands-on experience integrating or administering Moveworks, or a comparable enterprise search or agentic-assist platform, alongside ServiceNow.
• Strong case-management, HR process design, and client-facing consulting skills.

These will help you stand out

• Exposure to Now Assist or AI Agents, supporting the CoE’s agentic AI focus within HRSD.

Salary and other compensation

Applications will be accepted through November 30, 2026.

The annual salary for this position is $119,000–$139,500, depending on the successful candidate’s experience and other qualifications.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.