HR Service Center Specialist II

Cox Automotive

Atlanta (GA)

On-site

USD 28,000 - 41,000

Full time

7 days ago

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Job summary

Cox Automotive in Atlanta, GA is seeking a Service Center Specialist II to join the Employee Service Center (ESC) and support more than 29,000 employees across the U.S. and Canada. You will handle inquiries via phone, chat, and SMS, aiming for first-contact resolution and accurate case documentation.

The role requires strong communication, problem-solving, and adherence to privacy policies, with a schedule Monday–Friday, 9:30 am–6:30 pm EST.

Qualifications

High school diploma/GED and 3 years' related experience; or a degree with less experience.
Ability to multitask and meet deadlines with a sense of urgency.
Adaptable to changing priorities and able to anticipate needs.
Demonstrated ability to manage competing demands in a fast-paced environment.
Strong communication and teamwork.
Excellent verbal and written communication skills.
Experience with AI in daily tasks is a plus.

Responsibilities

Manage incoming ESC inquiries via calls, emails, and chats, logging as tickets.
Document cases and strive for first-contact resolution.
Escalate time-sensitive inquiries to Senior Specialists when needed.
Resolve HR, payroll, benefits, and leave queries through proactive problem-solving.
Update customers and close ServiceNow tickets after resolution.
Use Bomgar to troubleshoot system issues and guide customers.