Bilingual HR Service Center Specialist

CAI Cox Automotive Corp Svcs., LLC; Orlando (FL); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health care insurance

401(k) retirement plan

Paid time off

Job summary

Cox Automotive in the United States offers a Service Center Specialist II role within the Employee Service Center, supporting HR inquiries for 29,000+ employees across the U.S. and Canada. You will handle phone, chat, and email inquiries, document cases, and ensure timely resolution while meeting SLAs.

The role emphasizes customer service excellence, knowledge of HR systems, and the use of AI-assisted tools. Work hours are Monday–Friday, with a hybrid arrangement in the U.S.

Qualifications

• HS diploma or GED with 3 years’ related experience.
• Alternative combos: HS diploma with up to 1 year experience or 5 years related experience.
• Bilingual in English and Spanish (written and verbal).
• Ability to multitask and meet deadlines with urgency.
• Adaptable to changing priorities and able to anticipate needs.
• Proven ability to manage competing demands in a fast-paced environment.
• Strong commitment to quality, collaboration, and teamwork.
• Excellent verbal and written communication skills.
• Proven customer service, problem-solving and critical-thinking skills.
• Comfortable adopting new technology and AI in daily tasks.

Responsibilities

• Handle inbound calls, emails, and digital communications for HR inquiries.
• Document cases and strive for first-contact resolution.
• Follow case management guidelines with timely communication and documentation.
• Elevate time-sensitive issues to Senior Specialists or Managers when needed.
• Resolve and route inquiries promptly and thoroughly.
• Research general HR, payroll, benefits, and leave questions proactively.
• Close tickets in ServiceNow after resolution.
• Leverage AI features to improve accuracy and efficiency in tickets.

Skills

Customer service

Multitasking

Communication skills

Bilingual English/Spanish

Problem solving

Adaptability

Teamwork

Education

Associate degree

Bachelor’s degree

Tools

Genesys Cloud

Workday

Oracle

ServiceNow

Absence Tracker

CoPilot

UKG

Job description

Cox Automotive in the United States offers a Service Center Specialist II role within the Employee Service Center, supporting HR inquiries for 29,000+ employees across the U.S. and Canada. You will handle phone, chat, and email inquiries, document cases, and ensure timely resolution while meeting SLAs.

The role emphasizes customer service excellence, knowledge of HR systems, and the use of AI-assisted tools. Work hours are Monday–Friday, with a hybrid arrangement in the U.S.