HR Service Center Associate

Lensa; Richardson (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in real estate services seeks an HR Service Center Associate to provide exceptional service and support in managing confidential cases. The role involves collaboration with various teams, creating training materials, and maintaining strong customer service skills. Ideal candidates will possess a High School Diploma with relevant experience and excel in organizational tasks and Microsoft Office proficiency.

Qualifications

• 3-4 years of job-related experience required.
• Ability to evaluate and communicate complex content.
• Strong understanding of People policies.

Responsibilities

• Provide customer service for People Service Center inquiries.
• Manage confidential and visible cases.
• Assist in training material creation.

Skills

Customer service

Organizational skills

Problem-solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for CBRE.

HR Service Center Associate

Job ID

223949

Posted

24-Jun-2025

Service line

Corporate Segment

Role type

Full-time

Areas of Interest

People/Human Resources

Location(s)

Richardson - Texas - United States of America

About The Role

As a CBRE HR Service Center Associate, you will serve as a point of contact for the People Service Center cases that are confidential, and highly visible.

This job is part of the People Strategy and Operations function. They are responsible for the design, execution, and monitoring of human resource programs and policies.

What You'll Do

• Provide excellent customer service for People Service Center-related inquiries and be able to operate with limited direction from your manager.
• Manage cases that are, visible, and confidential in nature and resolve them in an accurate, timely, and effective way.
• Build strong relationships to work with other teams to meet objectives and avoid ticket escalation.
• Maintain strong internal and external customer service skills and stay up to date on People policies.
• Assist with the creation of training materials, maintain reference guides, and keep current on People policies.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
  
  

What You'll Need

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicates unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive approach.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
  
  

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  IT Services and IT Consulting

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