HR Service Center Associate

CBRE Group, Inc.; Richardson (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company as an HR Service Center Associate, providing critical support in human resources. You'll serve as a primary contact for confidential matters while enhancing customer service experiences and developing training materials. This full-time position requires strong communication and analytical skills, aiming to improve efficiency and resolve complex cases.

Qualifications

• Strong internal and external customer service skills.
• Ability to analyze data and suggest improvements.
• Ability to operate with limited direction.

Responsibilities

• Manage and resolve People Service Center-related inquiries.
• Maintain strong relationships with other teams.
• Create training materials and reference guides.

Skills

Customer Service

Communication

Problem Solving

Job description

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About The Role:

As a CBRE HR Service Center Associate, you will serve as a point of contact for the People Service Center cases that are confidential, and highly visible.

This job is part of the People Strategy and Operations function. They are responsible for the design, execution, and monitoring of human resource programs and policies.

What You'll Do:

* Provide excellent customer service for People Service Center-related inquiries and be able to operate with limited direction from your manager.
* Manage cases that are, visible, and confidential in nature and resolve them in an accurate, timely, and effective way.
* Build strong relationships to work with other teams to meet objectives and avoid ticket escalation.
* Maintain strong internal and external customer service skills and stay up to date on People policies.
* Assist with the creation of training materials, maintain reference guides, and keep current on People policies.
* Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
* Impact own team and other teams whose work activities are closely related.
* Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

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