HR Service Center Analyst

The Northern Trust Company; Tempe (AZ); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Northern Trust in Tempe, AZ, is seeking an HR Service Center Analyst to support North America HR Services. You will handle inquiries from employees and managers, use HR case management systems, and ensure policy compliance while delivering high-quality service.

Working in a hybrid model, you will collaborate with colleagues, contribute to process improvements, and maintain accurate HR data across platforms such as PeopleSoft, ServiceNow, and Workday.

Qualifications

• Relevant work experience in human resources.
• Excellent oral and written communication skills.
• Customer service orientation and ability to handle inquiries.
• Analytical and problem-solving capabilities with attention to detail.

Responsibilities

• Respond to employee and manager queries on HR policies and processes.
• Maintain and update data in the HR case management system.
• Provide timely status updates and help with process improvements.
• Document case details and ensure adherence to SLAs.

Skills

HR experience

Communication

Customer service

Analytical thinking

Detail oriented

Team player

MS Office

HRIS knowledge

Education

Bachelor's degree

Tools

PeopleSoft

ServiceNow

Workday

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/ Department: HR Service Center Analyst/ North America HR Services

As a Human Resource Service Center (HRSC) Analyst at Northern Trust, you will assist in the administration of various Human Resource services and programs. Utilizing the HR Case Management system, you will interact with all levels of employees, prior employees and job candidates via phone calls and submitted questions to answer queries and resolve issues in compliance with HR Services, company, and legal policies.

The key responsibilities of the role include :

• Responds to questions and supports employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries may come in via multiple channels (e.g., email, phone, case management system). Utilizes knowledge base, call tracking systems and/or third party resources to educate employees and managers of the HR Services available to them. Encourages self-service tools such as the HR Portal and other systems when appropriate. Escalates non-routine matters to appropriate subject matter experts.
• Portrays a positive, professional, customer and delivery orientated image of the company.
• Provides continuous status updates, guidance, and information to key stakeholders and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.
• Ensures high-quality standards for all activities, initiatives, and tasks. Adheres to all service level agreements (SLAs) established for the HR Services team. Appropriately documents case details and relevant information in the case management system.
• Ensures appropriate documentation for HR Services processes are up-to-date.
• May be responsible for training other HR Service Center analysts.

Skills/ Qualifications:

• Relevant work experience in human resources
• Excellent oral and written communication
• Customer service orientation
• Analytical and possess problem solving skills
• Detail oriented
• Works effectively as a team member
• Proficient in Microsoft Office suite of tools
• Basic knowledge of human resource programs
• HRIS application tools/system knowledge (e.g. PeopleSoft, Service Now, Workday, etc.)

Must be able to work the hours of 7am-4pm (GMT-7)

The successful candidate will benefit from having:

• Workday experience a plus
• A College or University degree

Working Model: Hybrid (#LI-Hybrid)

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

#LI-EA1

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail] , or alternatively you can discuss your individual requirements

About Our Tempe Office

The Northern Trust Tempe office opened in 2015 with 75 employees and now serves over 75 different business functions with more 700 employees. The team is recognized as a Global Capability Center that delivers exceptional value, quality,