HR Senior Officer - Navigation and Support

UNOPS; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

UNOPS seeks a Navigation and Support Senior Officer to analyze complex rules, provide guidance on misconduct, crisis, and survivor support, and ensure confidential case management aligned with protection mechanisms. This role emphasizes ethical standards, capacity building, and inter-agency collaboration.

The candidate will contribute to quarterly reporting, policy updates, and training materials, fostering survivor-centered practices across UNOPS and partner entities in sensitive environments.

Formación

• Advanced university degree in HR, social sciences, psychology, law, international relations, social work, or related field.
• Two years of relevant work experience with Master’s degree; four years with Bachelor’s degree.
• Experience handling sensitive and confidential cases in a UN/international setting.

Responsabilidades

• Provide navigational support and guidance to UNOPS personnel in sensitive matters (misconduct, crisis, survivor support).
• Support case management processes with confidentiality and survivor-centered approaches.
• Contribute to monitoring, reporting, and knowledge materials for safeguarding, IASC systems, and policy guidance.

Conocimientos

Analytical Skills

Case Management

Policy Analysis

Problem Solving

Report Writing

Client-focused

Effective communication

Educación

Master’s degree or equivalent

Bachelor’s degree or equivalent

Descripción del empleo

HR Senior Officer - Navigation and Support

Job Category

Duty Station(s)

Home based

Seniority Level

ICS 09

Contract Type

ICA - IICA - Regular

IICA 1

Posting Start Date

09-Oct-2026

Posting End Date

22-Oct-2026

Duration

Ongoing

Job Highlight

This position offers a unique opportunity to contribute directly to the well-being and safety of UNOPS personnel by providing critical support and guidance in sensitive situations. You will play a key role in upholding ethical standards, improving internal justice mechanisms, and shaping a survivor-centered culture within the organization, with exposure to policy development and inter-agency collaboration.

About the Group

The People and Culture Group (PCG) positions UNOPS as a people-centered, high-performing organization by driving the development of HR policies, talent frameworks, and inclusive practices aligned with the strategic plan. Through the Integrated People Strategy, PCG empowers personnel, fosters an engaging and inclusive work culture, and enables the delivery of sustainable development solutions. Partnering closely with UNOPS leadership, PCG delivers on the organization’s People Goals—shaping culture, nurturing leaders, enabling flexibility and fairness, building future-ready teams, and setting people up for success. Core capabilities include strategic HR partnering, policy integration, and process simplification through digitization. PCG prioritizes leadership development, workforce diversity, personnel well-being, and innovation in HR practices. By focusing on culture transformation and talent excellence, PCG ensures that UNOPS remains agile, equitable, and capable of delivering results in complex operational environments.

Role Purpose

The Navigation and Support Senior Officer conducts substantive analysis, interprets complex rules and policies, and synthesizes proposals to provide comprehensive support and guidance to UNOPS personnel, particularly in sensitive matters such as misconduct, crisis, and victim support. The role ensures the integrity of case management processes and builds capacity for a survivor-centered approach across the organization.

Functions / Key Results Expected

1. Navigational Support:

Analyze and triage incoming inquiries and support requests, providing initial responses and referring personnel to relevant resources based on needs assessments.

Contribute to providing a confidential, safe, and enabling environment for UNOPS personnel, particularly those experiencing crisis or alleged misconduct.

Interpret whistle-blowing processes and guide reporters/victims/survivors on applicable procedures.

Provide advice on maintaining and continuously improving UNOPS’ use of the Integrity Portal and related frameworks.

2. Facilitation of Case Management:

Assess individual cases to minimize the potential for retraumatization during reporting, investigation, and support-seeking processes.

Analyze and adapt precedents or previous decisions to provide information and direction on resources/avenues available for early conflict resolution and de-escalation support.

Contribute to the ongoing monitoring of victims/survivors/other personnel seeking support, ensuring timely action on requests made as part of needs assessments and case analysis.

Uphold and maintain confidentiality and ethical standards in all interactions with victims/survivors, ensuring duties are performed in accordance with protection mechanisms and action plans.

3. Monitoring and Reporting:

Contribute to the preparation of quarterly and ad hoc internal and external reports by synthesizing information and applying knowledge of UN and Inter-Agency Standing Committee (IASC) systems.

Support the maintenance of an up-to-date case database and assist in monitoring changes in policy and guidance to ensure alignment with UN and international standards.

Analyze trends in misconduct reporting from the People Exit Survey and contribute insights to the management team.

4. Capacity Building:

Synthesize and prepare communication products and outreach materials (e.g., intranet updates, newsletters, awareness campaign content) to promote well-being and navigation support services.

Contribute to the development and delivery of training on victim/survivor-centered approaches and other safeguarding matters.

Develop and maintain training materials on the Navigation and Support mandate for outreach strategies.

Propose guidance and provide advice and support for supervisors, HR practitioners, and other key personnel on safely and ethically reacting to and responding to incidents of sexual exploitation, abuse, and harassment, ensuring confidentiality and informed consent.

Advocate and communicate with internal and external stakeholders (UN agency working groups, UN Victim Rights Advocate, the IASC, etc.) on behavior change and support strategies and communication and outreach materials to promote survivor-centered approaches in internal justice mechanisms.

Analyze and log lessons learned from individual cases to improve support for individuals and contribute to the development of knowledge materials and communications products.

Skills

Analytical Skills, Case Management, Policy Analysis, Problem Solving, Report Writing, Client-focused, Effective communication

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required:

Advanced university degree (Master’s degree or equivalent) in Human Resources, Social Sciences, Psychology, Law, International Relations, Social Work, or a related field.

A first-level university degree (Bachelor’s degree or equivalent) in a relevant field, combined with two additional years of relevant work experience, may be accepted in lieu of the advanced degree.

Additional training or certification in safeguarding, psychosocial support, conflict resolution, or case management.

Experience Requirements

Required:

A minimum of 2 years of relevant professional experience with a Master’s degree, or 4 years with a Bachelor’s degree, in areas such as case management, staff support, safeguarding, human rights, victim support, HR, misconduct prevention and response, or related fields.

Experience handling sensitive and confidential cases, providing guidance and support, and coordinating with relevant stakeholders.

Experience in a UN or international organization, particularly in safeguarding, protection from sexual exploitation, abuse and harassment (PSEAH), or victim/survivor support.

Experience in data analysis, reporting, training development, or capacity building related to safeguarding, staff well-being, or misconduct prevention and response.

Language Requirements

Language

Proficiency Level

Requirement

English Fluent Required

French Fluent Desirable

Spanish Fluent Desirable

Arabic Fluent Desirable

Chinese, Mandarin Fluent Desirable

Russian Fluent Desirable

Additional Information