HR Representative

Popular; San Juan, Northern (PR, KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Popular is seeking an HR Representative in San Juan to manage talent acquisition screening processes, coordinate background checks, drug testing, and related compliance activities. You will engage candidates and provide a high-quality experience while supporting other HR functions.

The role requires bilingual communication in English and Spanish, accuracy, and ability to work in a hybrid environment. Bachelor's in HR and at least 1 year of HR experience are preferred; the team emphasizes

Qualifications

• Bachelor's degree in Human Resources or related field required.
• Excellent English and Spanish communication skills.
• Minimum 1 year in HR or recruitment processes preferred.

Responsibilities

• Manage and support talent acquisition screening processes including tests and background checks.
• Coordinate drug testing and verification with third-party providers.
• Prepare and distribute adverse action letters as required by law.
• Respond to candidate inquiries and ensure a high-quality candidate experience.
• Maintain candidate files and ensure compliance across processes.
• Support HR administrative tasks and assist remediation projects.

Skills

Interpersonal skills

Customer service

Multi-tasking

Attention to detail

English & Spanish bilingual

MS Office 365

Education

Bachelor's degree in Human Resources

Tools

MS Office 365 (Outlook, Excel, Word, Teams, SharePoint)

Job description

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Date: Aug 20, 2026

Location: San Juan, PR

Company: Popular

Workplace Type: Hybrid

HR Representative

Job Title: HR Representative

General Description

Manage and support Talent Acquisition Corporate Requirement Validation unit’s internal processes forjob employment screenings to internal and external candidates in activities such as tests, background checks, drugtesting and other related processes. Engage with candidates throughout the talent acquisition process and providea high-quality candidate experience. Respond to inbound calls to address any inquiry related to Talent Acquisitionprocesses, or channel to other Human Resources area.

Essential Duties and Responsibilities

• Facilitate the initial assessments virtually and onsite; Perform corrections and keep record of results.
• Reach out candidates to explain background check process, request Background Checks to third party andreview results. Generate and distribute pre and final adverse action letters, as necessary, as required underFCRA or other local jurisdictions.
• Completes candidate financial compliance and regulatory verification processes, including: OFAC, CreditHistory, Security and ARX verifications.
• Coordinates drug test with candidate and supplier. Checks for results daily and follows up with supplier.
• Manages and performs quality verification of candidate files with evidence of completed processes andcollaborate with the employee file unit to digitize the file within the established time frame.
• Support any daily Talent Acquisition administrative tasks.
• Supports internal remediation projects and audits with management oversight.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education

Bachelor's degree in Human Resources, preferable.

Experience

One (1) year of experience in Human Resources areas such as: recruitment process and documentation or relatedexperience.

Other Qualifications

• Interpersonal and teamwork skills, customer service, negotiation to reach agreements and collaboration.
• Ability to work under pressure and meet deadlines and be flexible to changes.
• Ability to establish priorities and work with multiple tasks at the same time.
• Ability to analyze and verify the integrity of data.
• Ability to work with a high degree of accuracy and attention to detail.
• Ability to work both independently and in a team setting."
  
• Excellent communication skills in English and Spanish, both oral and written.
• Intermediate or advanced knowledge in the use of MS Office 365 Programs: Outlook, Excel, Word, Teams,SharePoint.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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