HR Representative

sanmanuel; Highland (CA); On-site; USD 50,000 - 68,000; Full time

Job summary

San Manuel is seeking an HR Representative to respond to team members and departments with guidance on HR programs and procedures. You will be a key team member delivering exceptional internal customer support and driving process improvements within HR Operations.

You will handle Tier 1 inquiries, escalate Tier 2 when necessary, track requests in case management, and support audits and recurring HR tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED required;Bachelor's degree preferred.
• Bachelor's degree in Business Administration or related field preferred.
• Minimum one year in an office administrative role required.
• Minimum one year in a high-volume customer/guest experience environment required.
• Previous HR experience preferred.

Responsibilities

• Serves as front-facing customer service to team members, management, and departments on Tier 1 requests and escalates Tier 2 or sensitive requests as appropriate.
• Tracks visitor and caller information in case management and collaborates to meet SLA timeframes.
• Responds to Unemployment Insurance claims and Verification of Employment requests and handles related tasks such as offboarding and I-9 recertification.
• Performs other duties as assigned to support efficient HR Operations.

Skills

Verbal communication

Written communication

HR fundamentals

Time management

Data entry accuracy

Confidentiality

Spanish bilingual

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Adobe Acrobat

Workday

Tableau

Job description

Under the direction of the Supervisor, HR Operations, the HR Representative responds to team member, department, and external inquiries and provides information, guidance, and direction on HR programs, processes, and procedures. HR Representative is a key team member that provides exceptional internal customer support, while driving functional excellence and process improvement. Partners with other HR functions to ensure the department provides highly responsive and quality service in all interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Serves as front-facing customer service to team members, management, and departments on Tier 1 requests and escalates Tier 2, time-sensitive, or highly confidential requests as appropriate. Delivers exceptional "one-and-done" service by providing clear and accurate information in response to requests such as benefit plans, system navigation, updating personal information, and policy and program questions.
• 2. Tracks visitor and caller information accurately in case management to compile requests and identify trends. Collaborates cross-functionality to ensure cases are completed with established service level agreement (SLA) timeframes.
• 3. Responds to Unemployment Insurance (UI) claims and Verification of Employment (VE) requests. Processes updates and requests such as employee offboarding, tuition reimbursement, team member recognition, I-9 recertification, and compliance audits as assigned.
• 4. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.
• Bachelor's degree in Business Administration or related field preferred.
• Minimum one (1) year of experience in an office administrative role is required.
• Minimum one (1) year of experience in a high-volume customer/guest experience environment is required.
• Previous HR experience is preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Effective verbal and written communication skills.
• A basic understanding of HR principles, practices, and laws.
• Ability to manage multiple tasks simultaneously with efficiency.
• Must possess strong oral and written communication skills.
• Previous experience with case management is preferred.
• PHR or SHRM certified is preferred.
• Must possess a strong attention to detail and high data entry accuracy to ensure to ensure data management integrity.
• Must possess "out-of-the box" thinking, problem-solving skills, and have sound decision-making ability.
• Must have the ability to manage multiply priorities.
• Must be able to with minimal supervision and instruction.
• Must be proficient in Microsoft Suite and Adobe Acrobat.
• Familiarity with HR, recruitment, and tracking/reporting platforms (i.e., Workday, Tableau, etc.) is preferred.
• Bilingual in Spanish or other languages is preferred.
• Proven ability to handle confidential information with discretion and be adaptable to various competing demands.
• Able to identify issues and develop solutions to address them utilizing effective customer service skills.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled office setting.

Work requires travel to attend meetings, trade shows, and conferences.

Incumbents may be required to work evening, weekend and holiday shifts.

Must be able to work in a fast-paced, high-demand environment.

Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

Visual acuity that meets the requirements of the position: The worker is required to have close visual