HR Rep

Sentara Health; Richmond (VA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Educational assistance or student loan

Tuition Assistance - $5,250/year

Employee discounts or perks

Job summary

Sentara Health is seeking an HR Representative in Norfolk, VA to serve as front-line support for colleagues, answering inquiries on HR policies, processes and transactions. The role requires handling onboarding and offboarding tasks, ensuring accurate processing and maintaining documentation with discretion and confidentiality.

Ideal candidates will have at least 1 year of HR or administrative experience and strong customer service and communication skills, with experience using Workday.

Qualifications

• 1 year of administrative or customer services experience (Required).
• Strong experience with Workday.
• Excellent Customer Service and Communication skills.
• Understands confidentiality, communication and customer service.
• Understands compliance.
• Displays Conflict Resolution skills and escalation of complex issues where needed.
• Documentation and Updating HR Records.

Responsibilities

• Serve as front-line HR support to colleagues with real-time, accurate responses regarding HR issues, policies and processes.
• Process employee transactions accurately based on research and guidelines.
• Assist with onboarding and offboarding processes and HR cyclical activities.
• Escalate complex issues when applicable and maintain HR records.

Skills

Customer Service

Communication

Confidentiality

Compliance

Conflict Resolution

Education

High School Diploma or equivalent

Tools

Workday

Job description

City/State Norfolk, VAWork Shift First (Days)Overview:

Human Resources Representative

The HR Representative serves as a front-line support to colleagues by providing real-time, accurate and comprehensive responses to inquiries regarding general HR-related issues, policies, procedures and processes. Processes employee related transactions accurately based on research, employee-specific information and process guidelines. Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes. Processes employee related transactions accurately based on research, employee-specific information and process guidelines. Assists with onboarding and offboarding processes, supports HR cyclical processes and compliance considerations. Collaborates with HR team to ensure accurate and efficient processing of employee transactions. Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of consumer satisfaction. Escalates complex issues, where applicable. Maintains appropriate documentation and records for HR-related cases.1 year of administrative or customer services experience (Required)Human Resources experience (Preferred)

Education

• High School Diploma or equivalent

Certification/Licensure

• No specific certification or licensure requirements

Experience

• 1 year of Human Resources experience required
• Must have Pre and/or Onboarding Experience
• Strong experience with Workday
• Excellent Customer Service and Communication skills
• Understands confidentiality, communication and customer service
• Understands compliance
• Displays Conflict Resolution skills and Escalation of complex issues where needed
• Documentation and Updating HR Records

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $22.93 - $34.97 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits:

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.