HR Program Manager

US Bank; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare options

Paid time off

Retirement plan with company match

Disability benefits

Job summary

U.S. Bank is seeking a data-driven professional to help shape responsible AI adoption across Human Resources. You will measure AI usage, quantify business impact, and translate data into insights for senior leaders. The role requires collaboration with HR, Technology, Risk, Compliance, Legal, and Security teams.

This position emphasizes governance, risk management, and reporting to guide pilots and scale AI capabilities within HR, aligned with regulatory and privacy requirements.

Qualifications

• Bachelor's degree required.
• 3–5 years in business analysis, program management, governance, risk management, strategy, analytics, or related field.

Responsibilities

• Develop dashboards, KPIs, and reporting to measure AI adoption and business impact.
• Analyze productivity gains, cost savings, and value of AI initiatives.
• Build business cases, ROI analyses, executive scorecards, and leadership presentations.
• Coordinate AI governance, risk reviews, approvals, documentation, and ongoing compliance.

Skills

Analytical mindset

Executive communication

Cross-functional collaboration

Program management

Adaptability

Education

Bachelor's degree in a related field

Tools

Power BI

Tableau

Excel

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Join a team helping shape how Artificial Intelligence is responsibly adopted across Human Resources. In this role, you'll measure AI adoption and business impact, coordinate governance and risk activities, and translate data into meaningful insights for senior leaders. You'll partner across HR, Technology, Risk, Compliance, Information Security, Legal, Data Governance, and AI teams to help bring AI capabilities to life responsibly and demonstrate the value they deliver.

What You'll Do

• Develop dashboards, KPIs, and reporting to measure AI adoption, usage, performance, and business impact.
• Analyze productivity gains, efficiencies, cost savings, and the overall value of AI initiatives.
• Build business cases, ROI analyses, executive scorecards, and leadership presentations.
• Coordinate AI governance, risk reviews, approvals, documentation, and ongoing compliance requirements.
• Partner across HR, Technology, Risk, Compliance, Legal, Information Security, Data Governance, and AI teams.
• Track milestones, decisions, risks, dependencies, and action items across multiple AI initiatives.
• Identify trends and opportunities to improve AI adoption, governance processes, and value realization.
• Support pilots and testing of new AI capabilities within HR.

Basic Qualifications

• Bachelor's degree in Business, Finance, Economics, Data Analytics, Information Systems, Human Resources, Risk Management, or a related field.
• 3-5 years of experience in business analysis, program management, governance, risk management, strategy, analytics, or a related discipline.

Preferred Qualification s

• Strong analytical skills with experience developing KPIs, dashboards, business cases, or executive reporting.
• Experience working with large data sets and tools such as Power BI, Tableau, or Excel.
• Experience supporting cross-functional programs involving multiple stakeholders.
• Familiarity with AI, Generative AI, AI governance, Responsible AI, technology risk, privacy, or compliance.
• Experience developing ROI analyses, financial models, or value realization frameworks.
• Experience in Human Resources, financial services, consulting, technology, or another highly regulated environment.
• Strong communication skills with the ability to translate complex information into clear business insights.
• Highly organized, collaborative, detail-oriented, and comfortable navigating ambiguity and multiple priorities.

Skills Required for Success

• Analytical & Data-Driven: Analyze data, develop KPIs, measure performance, and translate insights into meaningful business outcomes.
• AI Governance & Risk: Apply an understanding of AI governance, risk management, compliance, controls, and responsible AI practices.
• Executive Communication: Simplify complex information and create clear, compelling presentations and recommendations for senior leaders.
• Business & Financial Acumen: Connect initiatives to business value through ROI analysis, financial modeling, and value realization.
• Cross-Functional Partnership: Build relationships and influence effectively across HR, Technology, Risk, Compliance, Legal, and other teams.
• Program Management: Manage multiple priorities, dependencies, approvals, and deliverables simultaneously.
• Adaptability & Ownership: Navigate ambiguity, solve problems, and take ownership while balancing innovation with appropriate risk management.

Location

This role requires working from a U.S. Bank location three or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless