HR/People Service Center Associate

CBRE; Richardson (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

CBRE HR Service Center Associate, part of the People Strategy and Operations function, serves as the point of contact for confidential People Service Center cases. You will deliver excellent customer service, manage visible and confidential cases, build strong cross-team relationships, stay current on People policies, and assist with training materials.

You will analyze data to identify issues and propose improvements that benefit the team.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Understanding of processes, procedures, systems and concepts within own job function.
• Ability to evaluate and communicate unusual/complex content clearly.
• Organizational skills with an inquisitive approach.
• Advanced math skills for calculating advanced figures.

Responsibilities

• Provide excellent customer service for People Service Center inquiries with minimal supervision.
• Manage visible and confidential cases accurately and timely.
• Build strong relationships to collaborate with other teams and reduce escalations.
• Maintain strong knowledge of People policies and internal procedures.
• Assist in creating training materials and updating reference guides.
• Gather and analyze data to identify problems and recommend new techniques.
• Impact the team and related areas while improving processes.

Skills

Customer service

Communication skills

Data analysis

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About The Role:

As a CBRE HR Service Center Associate, you will serve as a point of contact for the People Service Center cases that are confidential, and highly visible.

This job is part of the People Strategy and Operations function. They are responsible for the design, execution, and monitoring of human resource programs and policies.

What You'll Do:

• Provide excellent customer service for People Service Center-related inquiries and be able to operate with limited direction from your manager.




• Manage cases that are, visible, and confidential in nature and resolve them in an accurate, timely, and effective way.




• Build strong relationships to work with other teams to meet objectives and avoid ticket escalation.




• Maintain strong internal and external customer service skills and stay up to date on People policies.




• Assist with the creation of training materials, maintain reference guides, and keep current on People policies.




• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.




• Impact own team and other teams whose work activities are closely related.




• Suggest improvements to existing processes and solutions to improve the efficiency of the team.




• This job description is intended to be a general outline of the responsibilities and qualifications for the role of People Services Team. Additional responsibilities and duties may be assigned as needed.

What You'll Need:

• High School Diploma or GED with 3-4 years of job-related experience.




• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.




• Ability to evaluate and communicates unusual and/or complex content in a concise and logical way.




• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.




• Organizational skills with an advanced inquisitive approach.




• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Why CBRE:

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values – respect, integrity, service and excellence – and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity.

We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affidentive Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)