HR & Payroll Specialist

Printify; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay and benefits

401k with company match

Free coffee and snacks

Personal and professional development

Global, inclusive team environment

Job summary

Printful is seeking an HR & Payroll Specialist to manage day-to-day payroll, benefits, HR systems, and compliance. You’ll be the first point of contact for employees and partner with People Operations and Talent Partners to shape the employee experience.

You will handle timekeeping, payroll changes, benefits enrollments, audits, and year-end activities while maintaining confidential records and supporting multi-state payroll needs.

Qualifications

• Bachelor’s degree in HR, business administration or a related field.
• 3–5 years of experience in HR operations, payroll or benefits administration.
• Hands-on experience with HR and payroll systems; strong Excel and data audits.

Responsibilities

• Be the first point of contact for employee questions about payroll, benefits, leave, HR systems and policies.
• Manage the People Operations inbox and follow up quickly and clearly.
• Escalate complex issues as they arise.
• Process payroll changes, including new hires, terminations, pay changes, deductions and adjustments.
• Validate timekeeping records and approvals, and help resolve timecard issues.
• Prepare miscellaneous payroll items and assist with payroll preview audits and reconciliations.
• Process garnishments and payroll deductions.
• Support year-end payroll activities, including W‑2 validation.
• Process benefit enrollments, changes and terminations, including COBRA notifications.
• Audit enrollments and eligibility between our HR systems and carrier sites, and resolve discrepancies with carriers.
• Reconcile monthly benefit invoices against enrollment files.
• Support annual open enrollment, including communications, elections and audits.
• Support 401(k) enrollments, contribution reconciliation and audit preparation.
• Keep employee records and HR system data accurate and up to date.
• Process employee status changes and monitor workflow approvals.
• Run recurring reports and data audits, and correct inconsistencies.

Skills

HR operations

Payroll processing

Benefits administration

HR systems experience

Excel proficiency

Discretion and confidentiality

Clear communication

Time management

Multi-state payroll

Education

Bachelor’s degree in Human Resources, Business Administration or a related field

Tools

HRIS/Payroll software

Job description

About the role:

At Printful, we strive for quality in all we do, and our People Operations plays an important part in achieving that goal. That’s why we’re looking for a detail‑oriented HR & Payroll Specialist to join us. In this position, you’ll handle the day‑to‑day work that keeps payroll, benefits, HR systems, and compliance accurate and on time, and you'll be the first point of contact for employees with questions. You’ll work closely with our People Operations Team and Talent Partners, and your work will directly shape employees’ experience.

Your daily tasks will include:

• Be the first point of contact for employee questions about payroll, benefits, leave, HR systems and policies

• Manage the People Operations inbox and follow up quickly and clearly

• Escalate complex issues as they arise

• Process payroll changes, including new hires, terminations, pay changes, deductions and adjustments

• Validate timekeeping records and approvals, and help resolve timecard issues

• Prepare miscellaneous payroll items and assist with payroll preview audits and reconciliations

• Process garnishments and payroll deductions

• Support year-end payroll activities, including W‑2 validation

• Process benefit enrollments, changes and terminations, including COBRA notifications

• Audit enrollments and eligibility between our HR systems and carrier sites, and resolve discrepancies with carriers

• Reconcile monthly benefit invoices against enrollment files

• Support annual open enrollment, including communications, elections and audits

• Support 401(k) enrollments, contribution reconciliation and audit preparation

• Keep employee records and HR system data accurate and up to date

• Process employee status changes and monitor workflow approvals

• Run recurring reports and data audits, and correct inconsistencies

• Troubleshoot basic system issues and support user setup and deactivation

• Maintain I‑9 records, track reverifications and manage E‑Verify

• Track policy acknowledgements, required training and expiring documents

• Conduct personnel file and I‑9 audits, and help prepare for internal and external audits

• Keep sensitive information secure and confidential

In this role, we’ll expect you to:

• Employee Support

• Payroll Support

• Benefits and Leave Support

• HR Systems and Data

• Compliance

Your qualifications:

• Bachelor’s degree in Human Resources, Business Administration or a related field

• 3–5 years of experience in HR operations, payroll or benefits administration

• Hands‑on experience with HR and payroll systems

• Strong Excel skills, including working with large data sets, audits and reconciliations

• Excellent attention to detail and accuracy, even with a high volume of work

• Ability to handle confidential information with discretion

• Clear, friendly communication and a customer‑service mindset

• Strong organization and time management across multiple deadlines

• Multi‑state payroll or benefits experience preferred

What we offer:

• Competitive pay and benefits: health, dental, vision, and life insurance

• 401k with company match

• Free coffee and snacks

• Personal and professional development opportunities

• A fun and engaging position in a fast‑paced environment

• A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done

• An opportunity to work in a modern fulfillment facility

• Exciting team‑building events and parties you’ll never forget!

Printful is an on‑demand printing and fulfillment company that helps people turn their ideas into brands and products. We fulfill and ship custom clothing, accessories, and home & living items for online businesses. Since its founding in 2013, Printful has scaled to a vast team of experts across fulfillment centers worldwide and has become the first company with Latvian roots to reach unicorn status (valued at over $1B).

Working at Printful is exciting and challenging. We try to improve our skills and learn something new every day. We value integrity, initiative, and respectful, transparent relationships that allow us to grow as individuals, teams, and a company.

We stand for an inclusive, accepting, and welcoming space for everyone, striving to foster an environment of diversity and a sense of belonging.

Build your career with friendly and passionate people who never forget to have fun along the way.

Printful is growing. Come grow with us!

AAP/EEO Statement

Printful provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Printful complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Printful expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Printful’s employees to perform their job duties may result in discipline up to and including discharge.